L3 Customer Support - SeaMoney Credit
SeaMoney
Date: 4 days ago
City: Manila
Contract type: Full time
Job Description
- Address and resolve escalated customer complaints, issues, and disputes effectively and efficiently
- Investigate complaints and collaborate with different teams to facilitate their resolution
- Handle special tasks to resolve customer queries promptly and effectively
- Summarize and report reasons for escalations to the operations team, analyze root causes, and recommend actions to prevent similar issues in the future
- Contribute to the team's efforts by accomplishing related tasks and providing support when needed
- At least 1-2 years experience in customer service and complaint management experience, preferably experience in financial services
- Must have good time management skills to handle assigned cases
- Excellent communication (verbal and written) and interpersonal skills
- Problem-solving and decision-making skills
- Willing to work in Mandaluyong City, Ortigas, and available for weekend shifts
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