L2 Support Engineer

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!

Job Description

We are looking for a L2 Support Engineer with extensive experience across at least two/three specialized technical domains as follows Datacenter / Telecom & Infrastructure / Middleware / Cloud Security / Database. The selected candidate will play a key role in ensuring high availability and continuity of critical IT services for core functions.

You will deliver Level 2 technical support in your area of specialization, contributing to the continuity, performance, and scalability of enterprise infrastructure and platforms. You will work within a multi-domain team operating remotely, with an initial onboarding and training period of approximately two weeks.

About The Job

• Provide Level 2 technical support within one of the following areas: Datacenter, Telecom & Infrastructure, Middleware, Cloud Security, or Database
• Manage incident resolution, troubleshooting, and root cause analysis for complex technical issues
• Act as an escalation point for L1 support and collaborate with cross-functional teams to ensure service continuity
• Monitor system performance and availability, applying best practices to maintain operational efficiency
• Contribute to platform optimization and automation of repetitive or manual tasks
• Support business continuity and contingency operations through proactive risk identification
• Document procedures, incident reports, and technical solutions in alignment with internal standards
• Participate in on-call rotations and occasional off-hours support when required
• Ensure effective communication with both technical and non-technical stakeholders
• Maintain a high standard of security, compliance, and performance across the supported environment
  
  
  

About You

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• From 3-5 years of experience in IT support or engineering roles
• Fluent in Spanish is a must
• Good command of English
• Solid knowledge and hands-on experience in at least two of the following areas
• Datacenter: Experience with VMware, Veeam, virtualization, backup and recover. Skills in task automation, system tuning, and high-capacity systems
• Telecom & Infrastructure: Experience with firewall (e.g. Fortinet, Palo Alto, Checkpoint), network troubleshooting, VPN connectivity
• Middleware: Experience with hybrid cloud platforms and middleware (e.g. Kafka, JBoss, Tibco), CI/CD and automation pipelines, Red Hat, OpenShift, AWS/Azure, or CyberArk are a plus
• Cloud Security: Hands-on knowledge of WAFs, IAM, security pipelines, cloud-native security (AWS/Azure), incident response. Background in DevSecOps and security automation tools
• Database: Experience supporting enterprise-grade databases (e.g. Oracle, SQL Server, PostgreSQL)
  
  
  

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
  
  
  

Equal opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.