L1 Service Desk Analyst
Canon Business Services ANZ
Date: 6 days ago
City: Taguig
Contract type: Full time
About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients’ key challenges. With a commitment to delivering the best service management experience possible,many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable,and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.
About The Role
The role of ISS Administrator is to handle the end- to -end process of configuring Canon’s cloud based Multi-function remote device configuration tool called ISS.
Essential Duties
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.
Looking to join this diverse team?
Apply online now.
Successful applicants will be notified of next steps.
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients’ key challenges. With a commitment to delivering the best service management experience possible,many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable,and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.
About The Role
The role of ISS Administrator is to handle the end- to -end process of configuring Canon’s cloud based Multi-function remote device configuration tool called ISS.
Essential Duties
- Work closely with the following teams: Professional Services, Technical Services, ECO Centre, Various Canon Business Partners, Project Management Office
- Be accountable to: Professional Services and Technical Services management, Canon Sales teams, PMO management
- Review and provide input to Canon Project PIP
- Use information provided in PIP to configure ISS
- Configure Canon ISS and all components thereof
- Continuously review, and update ISS based on recommendations provided by Canon Technical Services
- Minimise throughout the process errors in data, and avoid duplication and inaccurate data entry
- Respond to email/ phone enquiries and any other queries arising from the configuration and data related to ISS and PIP
- Regularly stay updated with the latest product knowledge and technical skills using available resources and online training modules
- When required, to escalate issues outside of service boundaries to Team Leader.and/or Manager = Professional Services
- Take responsibility to ensure customers experience with Canon exceed expectations.
- Undertake any Ad Hoc project or assignments assigned by Team Leader and/or Manager – Professional Services
- Diploma or equivalent
- 6 months or more full-time call handling or email handling experience, preferably with experience in data entry and validation
- Excellent in written and verbal communication skills
- Keyboarding Skills – Ability to type accurately and efficiently
- Ability to adequately use the MS Excel, Word and other Office 365 applications
- Attention to detail
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.
Looking to join this diverse team?
Apply online now.
Successful applicants will be notified of next steps.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Cash Loan Product Senior Manager
Home Credit Philippines,
Taguig
8 hours ago
The primary role is to be responsible for driving the design, development, and continuous improvement of the Cash Loan product. This role ensures strategic alignment between product features, customer needs, business goals, and operational capabilities.What You’ll DoLead ideation, scoping, and delivery of new product features, product variants, and process improvements for the Cash Loan product.Translate market insights, data analysis, and...
GDS Tax - PAS EMS Staff
EY,
Taguig
1 day ago
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working...
Airline IT Support Analyst
Amadeus,
Taguig
1 day ago
Job TitleAirline IT Support AnalystJob TitleAirline IT Support AnalystIn This Job You WillProvide proactive monitoring, and consulting services to preempt problems within Amadeus solutions, gather own evidence, investigate, and create incident records to resolve the problems before the customer is aware.Respond to Amadeus customers’ questions concerning Amadeus Solutions (functionality, application, interactions between different solution components, etc.) to ensure highest customer...
