L1 Helpdesk Support Engineer (WFH)
CloudConsole IT Consulting
Date: 1 week ago
City: Makati City
Contract type: Full time
Remote
Title: Helpdesk Support Engineer/Technical Support Engineer L1
Department: Technology Operations
Reporting to: IT Manager
Employment Type: Full â Time
Cloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in the digital age, where 24/7 operations are crucial.
Helpdesk Support Engineer/Technical Support Engineer L1
Responsibilities
Department: Technology Operations
Reporting to: IT Manager
Employment Type: Full â Time
Cloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in the digital age, where 24/7 operations are crucial.
Helpdesk Support Engineer/Technical Support Engineer L1
Responsibilities
- Provide technical assistance to client end-users, ensuring prompt resolution of issues.
- Troubleshoot customer workstation issues, diagnosing and addressing technical problems efficiently.
- Proactively monitor and report on client environments, identifying potential issues and implementing preventive measures.
- Collaborate with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
- Coordinate with the engineering team and project managers to ensure timely project completion.
- Maintain accurate time logs with detailed notes and ensure dependable attendance in the call queue.
- Communicate proactively with team members and leaders regarding daily schedules and task assignments.
- Execute and deliver software patching, backups, alerts, antivirus updates, hardware monitoring, and software installations.
- Assist with special projects as required by the organization.
- Excellent command of the English language, both written and verbal.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- With at least 6 months to 2 years of relevant experience in technical support.
- Confidence and comfort in dealing with senior-level clients from Local and Global (AU and UK).
- Experience in supporting small/medium-sized businesses and Microsoft 365.
- Good knowledge of Mac, Microsoft Windows, Windows Server, and Networking.
- Proficiency in Hardware & Software troubleshooting, Networking, and Active Directory.
- Familiarity with structured cabling is advantageous.
- Proficient in taking calls and managing ticketing systems, capable of handling up to 5 calls and 10 to 15 tickets daily.
- Skilled in Onboarding and Offboarding users, managing Active Directory, access control, and Microsoft 365 integration.
- Reliable internet connection with a minimum speed of 10MBPS.
- Excellent verbal and written communication skills.
- Competitive salary package.
- HMO, leave cash conversion, and communication allowance.
- Positive work environment fostering involvement.
- Innovative technological products.
- Young, professional, goal-driven team.
- Opportunities for rapid career growth.
- Company-sponsored training, upskilling, and certification.
- Equipment provided.
- Flexible work schedule
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