L1 Helpdesk representative

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

HELPDESK REPRESENTATIVE

The Help Desk Representative works in high ticket volume helpdesk environment supporting NCR's customers and analysts in providing incident resolution for NCR products and services.

Responsibilities:

• Assessment & validation of tickets that come into the Helpdesk.
• Perform basic remote troubleshooting with end-users of PCs and Retail Point-of-Sale devices.
• Remotely dispatch service personnel, and work directly with customers to understand the problems and ensure a timely and satisfactory resolution.
• Communicate & collaborate with customers, service personnel, logistics and account managers via phone and email to ensure problem resolution & meet Service Level Agreements.
• Document, verify and make appropriate corrections to the incident record and customer profile.
• Maintain & develop knowledge and expertise associated with multiple customer accounts, processes and the applications that support said processes.
• Handle escalations, when required, to the appropriate groups.
  
  

Qualifications:

• At least 1-2 years of Helpdesk/ServiceDesk/Call Center experience.
• Working knowledge in Microsoft Operating Systems & Office Tools particularly MS Excel.
• Excellent communication skills at all levels including excellent listening skills.
• Possess strong customer service skills and be able to work in a dynamic team environment.
• Problem solving and troubleshooting skills.
• Open to work on a flexible schedule (Evenings/Weekends/Holidays).
• Ability to work in a multitask fast paced environment.
• Background in ITIL is a plus.
• Ability to work individually or as a team player when the situation calls.
  
  

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”