Knowlege & Communications Specialist

Department

Marketing & Customer Exp

Employee Type

Probationary

Cebu Pacific puts people at the heart of service - be it for our customers, clients, and partners. As a Knowledge and Communications Specialist, you will play a pivotal role in fostering effective communication for passengers and in the dissemination of knowledge both internally and externally. You will be responsible for creating clear, relevant, and customer-friendly communications to passengers to promote a seamless customer experience, ensuring that relevant information reaches the frontline team in a timely and coherent manner.

Apply today and be JUAN of the game changers of the Philippines’ leading airline, Cebu Pacific, as KNOWLEDGE & COMMUNICATION SPECIALISTS .

Primary Responsibility:

• Understand the intricacies and purpose of each communication channel to be able to communicate relevant communications based on the need
• Manage requests and inputs from different stakeholders, and provide timely updates / outputs as necessary
• Write customer communications in English and in Filipino (i.e., FAQs, spiels, and content for email, SMS, chat), for different channels and for different parts of the customer journey
• Establish standards, composition anatomy and way of writing for customer communications
• Create and maintain a centralized communication repository, ensuring that information is easily accessible and up-to-date
• Collaborate with various departments to understand their communication needs by providing solutions and supporting their knowledge management requirements
• Review metrics on a regular basis to identify strengths and find opportunities based on customer feedback, and close the loop with internal stakeholders
  
  

Basic Qualifications:

• Bachelor's degree in Communications, Marketing, Business, or a related field
• Must have at least one (1) year experience of working as a copywriter and/or a technical writer
• Proven experience in knowledge management, communications, or a related role
• Customer service experience and/or experience on airport and inflight is a plus
  
  

Note: This position will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site for reference.

Experience Range Range (Years)

1 - 3 years

Job posted on

2024-09-18