Sr. Implementation Specialist (Hybrid)

TASQ Staffing Solutions


Date: 3 days ago
City: Pasay
Contract type: Full time
Requirements

  • 3-6 years of experience managing relationships with software (SaaS) or services clients in either a B2B sales or account management role
  • 3-6 years of implementation experience OR experience managing or driving projects for customers
  • Strong verbal and written English communication skills both internally and externally
  • Presentation skills
  • Previous experience in a startup environment and using Salesforce or another CRM platform is a plus
  • Knowledge of change management skills
  • Experience with deadlines
  • Training curriculum development and delivery is a plus
  • Amenable to working on a night shift schedule
  • Amenable to working on a hybrid setup (2-4x RTO/month) in MOA Pasay, Philippines


Job Description

  • Serve as the first point of contact to manage multiple accounts during their implementation
  • Demonstrate a deep understanding of the platform as well as project management methodologies
  • Work directly with our customers to deploy a range of products within our workplace platform
  • Drive a streamlined implementation plan following the client's guidelines for scaled onboarding
  • Have impeccable follow-up with client calls, emails, and training
  • Deliver engaging enablement sessions to successfully onboard key user roles
  • Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
  • Execute both 1:1 video calls and one-to-many (email campaigns, webinars, group office hours) customer engagement strategies for your segment of customers
  • Ensure customers derive maximum value from their investment in our platform, utilizing key features and products
  • Represent client as a domain and product expert in customer interactions
  • Always push for industry-leading NPS scores.

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