Key Customer Specialist – Modern Trade (Alfamart)

Role Title: KEY CUSTOMER SPECIALIST – MODERN TRADE (ALFAMART)

Reports To: Customer Business Manager

Location: NCR-Based, Field role

About Unilever

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Main Purpose of Job

The job holder will be responsible to assist to develop the execution strategy

Key Skills/Competencies & Knowledge

• Data drive mindset, Network and Influencing, Leadership, Collaboration, Brilliant Execution, Communication and Presentation, Order to Cash Technical Know How
• Proficient in MS Word, PowerPoint, Excel, Knowledge in Power BI is ad advantage; Knows how to drive
  
  

Key Responsibilities / Focus Areas

• Develops customer and channel specific plans (from ideation, sell-in, on-time and in full execution, and post-activity evaluation.)
• Acquire in-depth understanding of shopper, category, and market needs for the customer and channel.
• Effectively analyze the data (internal and external) and be able to provide data-driven insights and action plans to grow the business.
• Collaborate closely with stakeholders to grow the category and drive insight-selling backed-up by data to ensure on-time response to market trends and needs.
• Ensure regular customer engagement through business reviews to further build business and relationship.
• Ensure omni-perfect store basics such as shopper-centric availability and replenishment, elevated visibility & merchandising, and effective & exciting activations.
• Responsible for leading field execution teams to ensure perfect basics, efficient store operations, and competitive growth.
• Responsible for point-of-purchase excellence based on agreed key performance indicators.
• Ensuring successful new store openings by making Selecta Ice Cream brands stand out inside the store.
• Develop account plans and lead initiatives based on account's strategy/business needs aligned with Unilever’s strategy and business priorities in the channel.
• Demonstrate exceptional interpersonal skills to and has the ability to negotiate both strategically and tactically in an agile fast paced channel.
• Work closely with Category, Channel Marketing, Supply Chain, and other cross functional partners to ensure that KPIs and activities are implemented on time and in full.
• Manages customer profitability as well as A/R through efficient budget management and regular reconciliation.
  
  

Relevant Experiences

• Open to fresh graduates of business, process management and engineering related courses
• Mid-career with experience on business operations management
  
  

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.