Just Chat - Hotel Reservation Assistant

Orbit Teleservices


Date: 2 weeks ago
City: Quezon City
Contract type: Full time
We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.

Key Responsibilities

  • Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
  • Provide accurate and timely information about room availability, pricing, and policies.
  • Ensure high-quality customer service in all written interactions.
  • Record and update customer information and reservation details in internal systems.
  • Follow all company guidelines for quality and compliance.

Qualifications

  • High school graduate (K-12 or Old Curriculum).
  • Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
  • Excellent written English communication skills.
  • Strong attention to detail and customer-focused attitude.
  • Proficient in computer use and typing.
  • Willing to work onsite and on shifting schedules (weekends off).

What We Offer

  • Weekends off (Monday to Friday schedule)
  • Paid training and onboarding support
  • Competitive salary plus incentives
  • Career growth and promotion opportunities
  • Friendly and professional working environment

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