Junior Technical Operations Analyst
Macquarie Group
Date: 7 hours ago
City: Manila
Contract type: Full time
Join our Commodities and Global Markets Technology team, which manages and enhances services and applications for the Specialised and Asset Finance department. This is an exciting opportunity for a recent graduate to gain hands-on experience, develop their skills, and contribute to meaningful projects.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
You will be involved in user and support management by addressing business user requests, resolving support issues, and monitoring batch job processing. You will investigate and resolve incidents and technical issues across infrastructure, applications and integrations.
You will also support release management activities, manage changes to applications and end-to-end services, monitor and maintain production systems and services to ensure high availability and performance, and maintain systems’ operational documentation and knowledge management.
What You Offer
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
You will be involved in user and support management by addressing business user requests, resolving support issues, and monitoring batch job processing. You will investigate and resolve incidents and technical issues across infrastructure, applications and integrations.
You will also support release management activities, manage changes to applications and end-to-end services, monitor and maintain production systems and services to ensure high availability and performance, and maintain systems’ operational documentation and knowledge management.
What You Offer
- 0-3 years of experience from the IT industry in either operations or development, working as part of a team across multiple countries, cultures and time-zones
- Comfortable communicating with both technical and non-technical audiences
- Knowledge of ITIL and Agile software development processes is an advantage
- Experience with SQL, cloud services (e.g., AWS, OCI) and DevOps practices is an advantage
- Experience maintaining and supporting banking / financial systems is an advantage
- Flexibility to work outside of office hours when required to support on critical alerts and production issues.
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
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