Junior Sales Consutant - Retention

Position Description

Job Summary

The Jr. Agent for Sales Retention Team will be responsible for supporting clients’ Mid Markets, initially focusing on Wireline customers, with the potential to expand into Mobility in the future. This role will require customer retention and account management by actively engaging with clients to ensure continued satisfaction and successful contract renewals.

The role will also be responsible for managing sales and contract renewals, addressing billing inquiries, providing Day 2 order support, and handling other account management functions. As a direct extension of client’s sales organization, the team will be the day-to-day contact for both telco sellers and their customers, ensuring seamless and professional experience.

Job Responsibilities

• Engage with customers to drive contract renewals and retain business.
• Conduct sales activities over the phone, clearly articulating value propositions and handling objections.
• Provide account management support including follow-ups, proactive customer engagement, and relationship management.
• Address billing-related issues, coordinate resolutions, and maintain documentation of customer interactions.
• Offer Day 2 order support, ensuring follow-through on customer needs after initial order placement.
• Serve as a liaison between client’s sellers and customers, ensuring timely and accurate communication.
• Document and escalate issues as needed to appropriate internal client and CGI teams
• Set up a call back for follow up for deal closure
  
  

Qualifications

• Strong verbal and written English communication skills, with the ability to explain complex topics in simple, concise language.
• Comfortable with customer-facing conversations via phone, with confidence in managing sales discussions and customer concerns.
• Preferred background in sales, tele sales, or customer retention roles; however, fresh graduates or no experience in sales are welcome to apply as long as they demonstrate strong communication skills and the ability to comprehend and manage call scenarios.
• Excellent interpersonal skills, with the ability to build rapport and trust with clients.
• Organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Strong problem-solving skills and ability to navigate billing and order support tools effectively.
• Amenable to work on a shifting schedule
• Must be flexible with the ability to adapt to changes quickly.
• Proactive and has a customer service-oriented mindset
• Able to handle conversations without a script and can offer value added services
• Proficient in using Microsoft Office tools systems or support tools; organized and detail oriented.
• Can handle customer objection and offer issue resolutions.
  
  

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.