JUNIOR PHONEBANKING SPECIALIST (SOUTH PARK)
Bank of the Philippine Islands (BPI)
Date: 11 hours ago
City: Manila
Contract type: Full time

The Phone Banking Specialist attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.
Responsibilities
Responsibilities
- Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints
- Exercises decision-making within set parameters and guidelines
- Interfaces/interact with other teams in the bank
- Graduate of a 4-year college course
- Good listening and comprehension skills
- Adequate communication skills (preferably in English) and can adjust to the language used by the client
- Able to follow a set schedule, which may include weekends, holiday, and graveyard
- Must be residing within Alabang, Muntinlupa or nearby towns/cities/localities
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
PLATFORM BUSINESS DEVELOPMENT OFFICER
Bank of the Philippine Islands (BPI),
Manila
1 day ago
The Platform Business Development Manager drives the platform’s growth by increasing user enrollment and engagement, developing innovative financial and non-financial products, and managing vendor partnerships. The role collaborates across internal teams to ensure the platform is user-centric, competitive, and aligned with strategic goals.Responsibilities Boosts user acquisition and usage through strategic initiatives and marketing campaigns. Leads creation of banking and beyond-banking...

HR & Admin Manager
Astra Tech,
Manila
2 days ago
Job SummaryWe are looking for a proactive and detail-oriented HR & Admin Manager to oversee and manage all aspects of Human Resources and Office Administration for our operations in the Philippines. This role will be responsible for full-cycle recruitment, day-to-day HR operations, and general administrative functions, including office leasing, renovations, facilities management, and compliance with local regulations.Human ResourcesLead end-to-end recruitment...

INVESTMENT ADVISOR
Bank of the Philippine Islands (BPI),
Manila
4 days ago
The Personal Wealth Investment Advisor is responsible for growing the volume and revenue of assigned portfolio from BPI Wealth investment products such as All Unit Investment Trust Funds (UITFs) & Mutual Funds (MFs), Personal Equity & Retirement Account (PERA) products, fixed income securities, collective investment schemes and other investment products offered under segregated Accounts, such as, Agency, PMA-like with no...
