Junior Import & Buyer | Onsite Ortigas
Satellite Office
IMPORT BUYER
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WHAT IS A IMPORT BUYER
Our awesome client a company based in Australia is looking for a Import Buyer to be part of their team.
Role Description and Responsibilities
The Production Support Associate (PSA) directs day to day order processes by developing sales orders, generating purchase orders and directing quality through product testing and inspections, proof approvals, shipping and tracking. The PSA also manages order scope changes with revised documents and details and ensures orders are invoiced within two business days of shipment. Communication is a key factor of this role to make sure the EMEA Import Team, Account Managers, Client Services Coordinators and even Clients know the status of their orders and raising flags if issues are identified.
Required Skills and Qualifications
Experience Requirements
1-3 years exp supporting a fast-paced department. Previous exp in a buying team preferred
1+ years in supporting salespeople
1+ years customer service management
1+ years in project management
4-year college degree preferred but not required
Intermediate to advanced proficiency in Microsoft Suite, i.e., Word, Excel, PowerPoint, SharePoint. Exp with Oracle and Smartsheet a plus
Experience in promotional/branded merchandise &/or international business a plus
Experience in product compliance and product quality / inspections a plus
Job Skills & Traits
Career interest in Global Sourcing/Supply Chain Management and an aptitude for growth within the department
Interest in product compliance and quality as part of the role will require the ability to arrange, track and report on testing and inspection results
Possess outstanding customer service skills to work with both internal and external clients
Must be a highly productive, self-starter with strong problem-solving skills
Excellent project management skills including multi-tasking, prioritizing, excellent time management and organizational skills
Ability to partner with account management team to support achievement of account objectives
Positive team player with a proven ability to build strong relationships
Ability to work in a high-pressure environment
Excellent English language skills (written, verbal and interpersonal skills)
DUTIES & RESPONSIBILITIES
- Support EMEA Import team to include but not limited to:
- Placing, updating and Receiving Purchase Orders
- Order and project tracking
- Update Project Trackers
- Book, track and report on product testing and goods inspections
Enrich sales orders and generate purchase orders in Oracle EBS
Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking
Manage order scope changes including updating PO’s, sending revised artwork and gaining Account Manager approval on changes
Ensure orders are invoiced within 2 business days of order shipping
Communicate timely order status to the EMEA Import Team, Account Manager, CSC, and client
Proactively manage OOR and provide solutions to issues
Inform Supervisor of any potential issues with orders, workload, and partnership
Complete internal documents as required (ex: SSRM, C&R, BE, etc)
Partner with various departments within BDA to ensure customer satisfaction
Provide outstanding customer service and partner with EMEA Import Team in handling issue resolution and customer escalations
Achieve individual performance metrics and measurements
Maintain high levels of professionalism when interacting with BDA employees and clients
Fulfill PSA 1 level tasks and preferably support an account with a complexity level 1 based on the business needs
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