Japanese, Bilingual (Customer Service) - Hybrid | Taguig City

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Detailed Job Description:

• Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to Online Streaming paid content products.
• Service is Tier 1 end user support with escalations to Search Engine.
• In the future Tier 2 delivery may be added along with support of Search Engine’s Business partners
• Service channels may include inbound phone, email, chat, and potentially video conference.

Technical Skills and Qualities Required:

• Written and Verbal Japanese language skills. Experience / ability to translate Japanese to English and vice versa.
• BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
• Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
• Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
• Demonstrate interpersonal skills and is able to provide empathy for the User’s situation

Benefits:

Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job. The following are included in this benefit:

• Annual salary increase
• Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
• Medicine reimbursement for outpatients
• Maternity assistance
• Educational Assistance
• Life, accidental death and dismemberment, and total permanent disability insurance
• Laboratory, diagnostic and therapeutic procedures
• Annual Physical Exam (APE)
• Dental
• Access to major hospitals

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks

• Career Growth – Clear paths for promotions and skill development

• Supportive Work Environment – Join a team that values you

• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today!