ITSM Consultant (Problem Management)
NRI Australia & New Zealand
Date: 1 week ago
City: Taguig
Contract type: Full time
The Opportunity
We are seeking a highly skilled and experienced ITSM Consultant with 4 -6 years' experience in Problem Management within government and managed service environments. Skilled in capacity forecasting, performance monitoring, and driving service improvements, with strong stakeholder management and communication abilities.
Qualifications And Clearances
We are seeking a highly skilled and experienced ITSM Consultant with 4 -6 years' experience in Problem Management within government and managed service environments. Skilled in capacity forecasting, performance monitoring, and driving service improvements, with strong stakeholder management and communication abilities.
Qualifications And Clearances
- Formal ITIL qualification
- Relevant industry experience
- Baseline Security Clearance required
- At least 4-6 years' experience in overseeing the delivery of IT services in a managed service environment or large government agency covering Problem Management
- Recent experience in a similar position, preferably within an outsourcing environment
- Strong understanding of Problem Management planning & principles
- Strong stakeholder management, facilitation, & influencing skills
- Effective conflict resolution & negotiation capabilities
- Excellent listening & communication skills, with the ability to present complex information clearly to both technical & non-technical audiences
- Experience in developing metrics, trend analysis, & reporting to support quality outcomes & continuous service improvement
- Understanding of SLTs, SLAs, OLAs, CSFs, & KPIs, with a focus on aligning Problem Management with service performance targets
- Exposure to Problem Management methodologies, including:
- 5 Whys Root Cause Analysis
- Ishikawa / Cause & Effect Mapping
- Kepner-Tregoe Analysis
- Experience in creating & delivering Problem Reports
- Strong analytical & problem-solving skills
- High-level working knowledge of common infrastructure & application technologies
- The ideal candidate is forward-thinking, strategic, & highly organized, with a demonstrated ability to drive operational improvements through effective Problem Management
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Analyst - Independent Monitoring and Testing (Operational Risk Management)
American Express,
Taguig
20 hours ago
Sr. Analyst- Operational Risk Management#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine’s 2025 World’s Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines (2025) by the Everest GroupAt American Express, our culture is built on a 175-year history of...
Reference Data Management Junior Analyst - APAC shift
Citi,
Taguig
1 day ago
The Ref Data Mgmt Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives...
Access Transport Strategy and Planning
Globe Telecom,
Taguig
4 days ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionResponsible for the completion of circuit installation endorsement coming from the Enterprise Service Delivery team. Ensuring the equipment installed at B2B customers are...
