IT Voice Administrator

HR TechX Corp.


Date: 3 weeks ago
City: Quezon City
Contract type: Full time
  • Day to day support and maintenance of Genesys PureCloud Solutions
  • Migration and implementation of Genesys PureCloud Solution
  • Monitor project progress and adjust as necessary to ensure successful project delivery.
  • Creation of Documentation and Knowledge base
  • Responsible for managing incident and service requests
  • Manage and coordinate team activities, working closely with different support groups.
  • Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.
  • Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.


Qualification

  • Hands on experience on troubleshooting Genesys PureCloud solutions
  • Experience on migration and implementation of Genesys PureCloud
  • Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
  • Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.
  • Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.
  • Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it
  • Knowledge on network routing ,VOIP Protocols, SIP Responses, Handshake communication etc.

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