Assistant Vice President - Collections Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Collections Operations.

Job Responsibilities:

• Leading by example to support our frontline colleagues to deliver best in industry quality and service across all customer channels, supporting our long-term strategic goals.
• Developing and managing strong working partnerships with key individuals and teams to deliver as one team against our strategic priorities.
• Take personal accountability for the adoption of change and realization of benefits within their business area.
• Ensure agreed migrations are effectively implemented in liaison with project and business managers.
• Motivate and develop team members, paying particular attention to individual development or action plans as required.
• Prepare/implement action plans to improve satisfaction levels for internal and external customers.
• Ensure effective and appropriate structure and format is in place for Management Information which fully and accurately represents achievement of key business deliverables.
• Create an environment where process improvements are identified, scrutinized, implemented, and rewarded. Ensure timely communication with business areas, project team and staff for implementation of the same.

Job Qualifications:

• Bachelor’s degree in business or related field required
• Extensive background on Management experience in financial services and/or BPO operations
• Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering
• Operational Risk Management experience
• Ability to interact with multi-national processing center management teams
• Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence and Customer Experience Focus

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.