IT Systems Support Engineer

ibex


Date: 3 weeks ago
City: Pasig City
Contract type: Full time
  • Responsible for IT inventory/asset management for assigned region.

Responsibilities

Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.

  • Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.
  • Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
  • Organizes and addresses assigned tickets in appropriate priority order.
  • Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.
  • Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
  • Analyze, evaluate, and prioritize workload of pc techs in your region.
  • Accountable for all pc support delivery quality for assigned region.
  • Responsible for IT inventory/asset management for assigned region.
  • Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.

Qualifications

At least 2 years of desktop support experience or combination of education/certifications and experience.

  • A+ certification is an advantage; MCDST desired; current MCSE highly desirable.
  • Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
  • Experience working in a large, fast paced, call center environment utilizing VOIP technology.
  • Advance knowledge of Windows XP and Windows 7.
  • Good understanding of Active Directory, GPO’s, and software deployment.
  • Must be a strong team player with a positive attitude and tenacity to complete the mission.
  • Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
  • Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
  • Uses consensus approach to drive site wide changes and initiatives.
  • Highly proactive; addresses site level issues with appropriate sense of urgency.
  • Applicant must be willing to travel and be assigned in different locations
  • Applicant must be willing to work on Graveyard shift, render Overtime and be on-call

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Software Engineer

TapTalent.ai, Pasig City
20 hours ago
We're Hiring: Software Engineer! We are looking for a skilled Software Engineer with a strong background in software development to join our dynamic team. The ideal candidate will have extensive experience in designing, coding, and testing software applications, ensuring high performance and responsiveness. You will collaborate with cross-functional teams to deliver innovative solutions that meet our business needs. Location: Pasig,...

Quality Lead - Player Engagement

Keywords Studios, Pasig City
2 days ago
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.The role offers a WFH setup, however, all Manila team members are required to report onsite based on business needs (client visits, company events, and kind...

Marketing Manager

First Gen Corporation, Pasig City
4 days ago
The Marketing Manager will be supporting the Head of Marketing and Brand Management in the development and execution of the brand strategy and marketing programs to achieve revenue growth.Key Responsibilities:Assist in the development, implementation, and monitoring of strategies.Develop and execute tactical/ad hoc campaigns given competitor activities or changes in consumer behavior.Track and analyze market trends (in relation to competitor activities,...