IT System and Network Administrator | Ortigas

Discover your 100% YOU with MicroSourcing!

Position: IT System and Network Administrator

Location: Cyberscape Beta, Ortigas Center, Pasig City

Work setup & shift: Onsite | Shifting

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As an IT System and Network Administrator, you will:

• Provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
• Maintain a high degree of customer service for all support queries and adhere to all IT service management principles.
• Take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site.
• Log all calls on the call logging system (MicroStatus) and maintain full documentation.
• Deploy assets with adherence to company process.
• Manage and maintain asset inventory.
• Respond to inquiries from clients and help them resolve any hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.
• To allocate more complex service issues to the relevant IT Support member.
• To arrange for external technical support where problems cannot be resolved in house.
• To ensure that all SLA’s are met.
• To work effectively and productively with 3rd line support.
• Produce statistics each month on call logging system (MicroStatus).
• To maintain user security on all systems as per the company policy.
• Supporting users in the use of Computer equipment by providing necessary training and advice.
• To arrange for external support visit whenever problems cannot be resolved in house.
  
  

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as discussed with your immediate supervisor to meet the ongoing needs of the organization.

What You Need

Non-negotiables

• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11.
• Networking Experience (LAN, WAN, Wi-Fi)
• Knowledge of Active Directory (AD)
• Experience troubleshooting of hardwares and various softwares
• Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills
• Excellent verbal and written communication skills
• MCP, CCNA, Network+ or Server+ certification would be desirable
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 1 years of Experience in IT field
  
  

Preferred Skills/expertise

• Customer orientation - Focused on the client and what they want to achieve
• Responsibility - Takes ownership of the matter at hand and owns the solution
• Expertise - Exercises knowledge and abilities and rules his/her slice of our company with confidence
• Teamwork - Works well with colleagues and helps them to be better at their jobs
• Communication - Communicates in multiple ways effectively in our multicultural environment
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply