IT Support Specialist
Evo Tech Software Solutions Inc
Date: 18 hours ago
City: Cebu City
Contract type: Contractor
About Us
DAS Inc, is a global tech solutions provider and the developer of DASTrader PRO and other trading platforms is committed to delivering exceptional IT services and comprehensive online brokerage solutions for Stock Trading. These services include direct access trading applications, browser-based trading, and order management systems. As a market data and connectivity provider, DAS Inc. partners with major North American Exchanges such as Nasdaq, NYSE, TSX, CBOE, CME, and CBOT. Our products feature direct access order routing, real-time market data, and advanced trading capabilities, enhancing the trading experience with low-latency execution and robust risk management. We're expanding our offering to support overnight trading to Asia and looking for a motivated IT Support Specialist to help us keep our systems running smoothly.
What You’ll Do
This role is for an IT Support Specialist (Level 1/2).The position is fully remote and involves handling technical support and troubleshooting for help desk inquiries and other IT-related issues. Day-to-day tasks include assisting users with hardware and software problems, providing help desk support, and maintaining IT systems to ensure smooth operation.
Responsibilities
Minimum Qualifications:
DAS Inc, is a global tech solutions provider and the developer of DASTrader PRO and other trading platforms is committed to delivering exceptional IT services and comprehensive online brokerage solutions for Stock Trading. These services include direct access trading applications, browser-based trading, and order management systems. As a market data and connectivity provider, DAS Inc. partners with major North American Exchanges such as Nasdaq, NYSE, TSX, CBOE, CME, and CBOT. Our products feature direct access order routing, real-time market data, and advanced trading capabilities, enhancing the trading experience with low-latency execution and robust risk management. We're expanding our offering to support overnight trading to Asia and looking for a motivated IT Support Specialist to help us keep our systems running smoothly.
What You’ll Do
This role is for an IT Support Specialist (Level 1/2).The position is fully remote and involves handling technical support and troubleshooting for help desk inquiries and other IT-related issues. Day-to-day tasks include assisting users with hardware and software problems, providing help desk support, and maintaining IT systems to ensure smooth operation.
Responsibilities
Minimum Qualifications:
- Provide Level 1 and 2 support for hardware, software, and networks issues.
- Troubleshoot Windows Server OS, Office 365, VPN, FIX, and application support to our proprietary software interfaces to our customers during 20/5 hours of trading.
- Respond to support tickets via email, phone, and teams chat.
- Assist with onboarding/offboarding (account setup, device provisioning).
- Document issues and resolutions accurately.
- Collaborate with global IT teams and escalate complex issues as needed.
- Working hours 5 days weekly during Asia hours.
- 1–3 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking.
- Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Excellent communication and problem-solving skills.
- Ability to work independently and prioritize tasks.
- Multilingual in English, Mandurian, Japanese language skills are a plus.
- IT certifications (CompTIA A+, Microsoft, ITIL).
- Experience in multinational or bilingual environments.
- Working knowledge with VPN, SQL database and Python scripting.
- Familiarity with Finance, Investing and Stock Trading.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
English Transcript Editor (Office-based)
Dedale Intelligence,
Cebu City
2 days ago
About Dedale:Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.Our team gathers top talents with...
LLM Full Stack Engineer
Accenture in the Philippines,
Cebu City
3 days ago
Develop and integrate applications with Large Language Models (LLMs) and other enterprise services. Leverage front-end and server-side technologies to develop APIs, implement DevOps practices, and optimize Artificial Intelligence (AI) applications.Summary: As a LLM Full Stack Engineer, you will engage in the development and integration of applications utilizing Large Language Models and various enterprise services. Your typical day will involve collaborating...
Accounts Payable Specialist for Pooling
GoTeam,
Cebu City
3 days ago
Accounts Payable Specialist (Up to ₱30K + Onsite Role + FREE AI Certification)Cebu City | Onsite (IT Park) | Day Shift (7 AM–4 PM PH Time)At GoTeam, you won’t just process invoices—you’ll power financial operations. Here, you will:Find Purpose by ensuring fast, accurate, and reliable financial transactions.Unlock Possibility by supporting vendors and internal teams to keep the business flowing.Accelerate your...
