IT Support Specialist
Amz-AllStars
Date: 1 day ago
City: Makati City
Contract type: Full time
Role Overview
As an IT Support Specialist, you will play a crucial role in managing and tracking IT assets, maintaining mobile devices, and ensuring that all equipment is functioning correctly. You will establish a structured system for asset tracking, manage equipment lifecycles, and support the organization through efficient IT operations. This role will require proficiency in JumpCloud software and a strong understanding of mobile device management systems.
Job Overview:
We are seeking a dedicated IT Support Specialist to manage and track IT assets, oversee mobile device management, and ensure proper equipment maintenance and inspection. This role will help us establish a structured process for procurement, delivery, and minor repair of IT equipment. The ideal candidate will have experience with JumpCloud software and be proficient in mobile device management systems. Additionally, the role will include reinstalling software and conducting minor equipment repairs as needed.
Key Responsibilities:
Equipment Management & Tracking: Establish and manage a system for IT asset tracking, including computers, mobile devices, and peripherals.
Mobile Device Management (MDM): Implement and maintain an MDM system, ensuring proper admin rights, security updates, and ease of offboarding.
Software Reinstallation & Repair: Conduct inspections and handle minor repairs such as software reinstallation or basic troubleshooting on company devices.
MDM Software Expertise: Use and manage JumpCloud for mobile device management and software deployment.
Procurement, Delivery, & Retrieval Coordination: Work with vendors and internal teams to manage IT equipment procurement, delivery, and retrieval.
Inspection & Maintenance: Inspect IT equipment before reassignment to ensure proper functioning and conduct any necessary updates or minor repairs.
Required Experience:
As an IT Support Specialist, you will play a crucial role in managing and tracking IT assets, maintaining mobile devices, and ensuring that all equipment is functioning correctly. You will establish a structured system for asset tracking, manage equipment lifecycles, and support the organization through efficient IT operations. This role will require proficiency in JumpCloud software and a strong understanding of mobile device management systems.
Job Overview:
We are seeking a dedicated IT Support Specialist to manage and track IT assets, oversee mobile device management, and ensure proper equipment maintenance and inspection. This role will help us establish a structured process for procurement, delivery, and minor repair of IT equipment. The ideal candidate will have experience with JumpCloud software and be proficient in mobile device management systems. Additionally, the role will include reinstalling software and conducting minor equipment repairs as needed.
Key Responsibilities:
Equipment Management & Tracking: Establish and manage a system for IT asset tracking, including computers, mobile devices, and peripherals.
Mobile Device Management (MDM): Implement and maintain an MDM system, ensuring proper admin rights, security updates, and ease of offboarding.
Software Reinstallation & Repair: Conduct inspections and handle minor repairs such as software reinstallation or basic troubleshooting on company devices.
MDM Software Expertise: Use and manage JumpCloud for mobile device management and software deployment.
Procurement, Delivery, & Retrieval Coordination: Work with vendors and internal teams to manage IT equipment procurement, delivery, and retrieval.
Inspection & Maintenance: Inspect IT equipment before reassignment to ensure proper functioning and conduct any necessary updates or minor repairs.
Required Experience:
- MDM Software Proficiency: Experience with JumpCloud or similar mobile device management software.
- IT Asset Management: Proven experience managing IT equipment and device lifecycles effectively.
- Troubleshooting Skills: Ability to diagnose and repair minor hardware and software issues on various devices.
- Organizational Skills: Strong organizational skills, with a detail-oriented and proactive approach to problem-solving.
- Communication Skills: Excellent communication skills for effective coordination with vendors and internal teams.
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