IT Support (OSS) | Makati | INT-8F8E756

KMC Solutions


Date: 3 weeks ago
City: Makati City
Contract type: Full time

Make your next big career move by applying as KMC Solutions’ next OSS TECH 1!

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.  

On top of your salary, here are the exciting benefits you can look forward to:

  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a OSS TECH 1 include:

  • Provides first-line investigation and diagnosis 
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines 
  • Escalates unresolved incidents/service requests within agreed timescales 
  • Logs relevant incident/service request details per help desk procedures 
  • Communicates with client regarding incident progress 
  • Ensures tickets are always updated until issues are resolved 
  • Conducts hardware and software maintenance and support 
  • Performs IMAC (Install, Move, Add and Change) 
  • Local network support and/or assists centralized Network team 
  • Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners 
  • Assists Asset Management Team in inventory of IT assets 
  • Performs deployment and movement of IT assets 
  • Performs additional task that may be assigned by the immediate supervisor 

To apply, you must be an expert on the following requirements:

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent  
  • 1 year experience as IT Technical support  
  • Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications 
  • Willing to be assigned to multiple locations 
  • Excellent in English communication skills both verbal and written 
  • Willing to work on shifting schedule, Holiday, weekends and Night shift 
  • Experience and knowledge in Active Directory and ticketing systems is a plus 

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