IT Support - Contractor

Description

Summary of This Role

Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers, mobile devices, or related peripheral equipment.

What Part Will You Play?

• Assists with maintaining the functionality and efficiency of computer and user objects in active directory.
• Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets-up and configures appropriate hardware and software for new team members as primary specialist.
• Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure) and Microsoft Operating Systems and/or installed software (e.g. basic software corruption) and follows through to appropriate resolution. Delivers replacement equipment, as directed.
• Assists with adherence to technology policies and compliance with all security controls, as directed.
  
  

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required
• Experience providing technical support to end users on various devices, operating systems and peripherals preferred Experience in an Enterprise IT group preferred
  
  

Preferred Qualifications

• A+, MCSE: Desktop Infrastructure
  
  

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Windows Experience - Experience with Windows XP, 7, 8; and Apple IOS
• Systems Experience - HP Printers, Microsoft Office, Lotus Notes, Attachmate Extra, Symantec Antivirus, SCCM
• Varying Equipment Experience - Laptop, Desktop, Wyse Thin Client, MAC