IT Support

Join our team while working from the comfort of your home!

IT SUPPORT

Starting Salary: PHP 15,000 - 17,000

• Open to fresh graduates, but must be a fast learner*
  
  

Job Description

• IT Support for Dialer & VOIP Management
• Activate caller IPs before/during shifts and maintain tracking sheets
• Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)
• Monitor VOIP usage, report daily consumption, and troubleshoot call issues
• Upload, delete, and manage call recordings as requested
• Perform list uploads, duplicate checks, and send list results
• Create/delete user credentials and update access logs
• Coordinate with providers and assist in monthly projections and renewals
• Assist agents with troubleshooting their computers to fulfill their duties for the client
• Perform other IT tasks and duties as assigned
  
  

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Open to fresh graduates, but must be a fast learner
• NBI clearance -high integrity is a must
• Strong attention to detail and accuracy
• Good communication and coordination skills
• Ability to multitask and respond quickly to technical issues during operations
• Logical approach to problem-solving
• Excellent organizational skills
• Work productively with minimal supervision and meet deadlines
• Effectively multitasks and works under pressure
• Proactive and able to take initiative
  
  

MUST HAVE The Following Equipment

• Laptop/Desktop (at least i3/i5 processor or any equivalent AMD processor with 8 GB RAM)
• Windows OS: 10 and above
• Computer headset with noise-cancelling feature
• High-resolution Webcam
• Wired internet connection; minimum of 30 Mbps DL and 10 Mbps UL
• Software: Google Workspace, Microsoft Office, PDF reader, AnyDesk, Zoom
  
  

So, why join us?:

• Permanent work-from-home or hybrid work set-up at Batangas City office
• Full-Time and Long-Term Employment
• Basic Salary + Government-mandated benefits
• Health benefits, leave credits, bonuses, and other incentives
• We are growing, so there is a great opportunity for leadership and promotion
• Salary will be based on: Skills, Attitude, Performance, Attendance
• US clients
• Shift: Graveyard Monday to Friday
• Training: less than a month
  
  

WE LOOK FORWARD TO WORKING WITH YOU!

About ConnectUs Marketing Solutions Inc.

WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.