IT Specialist II - Makati City
CloudKitchens
Date: 3 weeks ago
City: Makati City
Contract type: Full time
We're Hiring: IT Specialist II
Location: Salcedo Village, Makati City
Work Setup: On-site | Full-Time
Department: Global IT Support
Are you an experienced IT professional with a passion for problem-solving and innovation? We're looking for an IT Specialist II to support our growing team with day-to-day operations, project implementation, and user support in a fast-paced, global environment.
Key Responsibilities:
Location: Salcedo Village, Makati City
Work Setup: On-site | Full-Time
Department: Global IT Support
Are you an experienced IT professional with a passion for problem-solving and innovation? We're looking for an IT Specialist II to support our growing team with day-to-day operations, project implementation, and user support in a fast-paced, global environment.
Key Responsibilities:
- Monitor and manage helpdesk tickets via Slack and internal portals
- Troubleshoot hardware/software issues (Mac and Windows OS)
- Administer tools like Google Workspace, O365, Jira, Confluence, Slack, Zoom
- Provide onboarding/offboarding IT support and manage IT assets
- Perform basic network troubleshooting (TCP/IP, DNS, VPN, etc.)
- Support AV systems and Zoom Room setups
- Document IT processes and maintain internal knowledge bases
- Lead or contribute to small to medium-scale IT projects
- Ensure compliance with IT security standards and policies
- Bachelor’s degree preferred
- 4–8 years of relevant IT support experience
- Experience in SaaS, E-commerce, Tech, or fast-scaling global companies
- Strong communication and documentation skills
- Ability to work independently and manage multiple tasks
- Familiarity with ServiceDesk support processes and project coordination
- Willingness to work flexible hours and travel to other office locations as needed
- Work with a dynamic and collaborative global IT team
- Lead real-world IT projects and initiatives
- Gain exposure to cutting-edge tools and tech environments
- Opportunities for professional development and career advancement
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