IT Service Management Representative
Accenture in the Philippines
Date: 8 hours ago
City: Mandaluyong City
Contract type: Full time
Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices are online and available, contributing to the overall efficiency and effectiveness of IT operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving technical issues related to customer support. - Maintain documentation of support processes and procedures to enhance team knowledge. - Engage with clients to understand their needs and provide tailored support solutions. - Monitor system performance and proactively address potential issues before they impact services. Professional & Technical Skills: - Required Skill: Expert proficiency in Customer Technical Support. - Additional Good To Have Skills: Experience with English Language, French Language. - Strong problem-solving skills to address customer inquiries effectively. - Ability to communicate technical information clearly to non-technical users. - Familiarity with IT service management tools and methodologies. - Experience in providing support for various IT systems and applications. Additional Information: - The candidate should have minimum 1 year of experience in Customer Technical Support. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices are online and available, contributing to the overall efficiency and effectiveness of IT operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving technical issues related to customer support. - Maintain documentation of support processes and procedures to enhance team knowledge. - Engage with clients to understand their needs and provide tailored support solutions. - Monitor system performance and proactively address potential issues before they impact services. Professional & Technical Skills: - Required Skill: Expert proficiency in Customer Technical Support. - Additional Good To Have Skills: Experience with English Language, French Language. - Strong problem-solving skills to address customer inquiries effectively. - Ability to communicate technical information clearly to non-technical users. - Familiarity with IT service management tools and methodologies. - Experience in providing support for various IT systems and applications. Additional Information: - The candidate should have minimum 1 year of experience in Customer Technical Support. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Client Success Specialist
Scout Talent,
Mandaluyong City
1 day ago
Where Passion Meets Purpose in Recruitment TechSupport clients with AI-powered recruitment solutionsAmplify your career with a global leader in Total Talent SolutionsWhere Passion Meets Purpose in Recruitment TechScout Talent is an Australian success story in the talent acquisition tech space. We’re a Total Talent Acquisition Solution: combining smart, intuitive software with the human expertise of specialists who care deeply about...
Business Data Analyst
Maya,
Mandaluyong City
1 day ago
Overview:As Business Data Analyst, you will use your analytical and statistical skills in managing data and solving complex business problems of the Consumer Business. You will drive optimum business outcomes by working closely with stakeholders to understand their business goals and leverage data to drive recommendations and solutions in achieving business targets.What you will do:Use appropriate statistical techniques and methodology...
Product Manager – Customer Lifetime Value
Maya,
Mandaluyong City
1 day ago
As a Product Manager for Customer Lifetime Value (CLV) products, you will play a pivotal role in driving long-term customer relationships and sustainable business growth by developing and implementing product strategies, capabilities and experiences to maximize customer acquisition, engagement, retention, and monetization. This product role sits at the intersection of user experience, data, and growth, requiring a strong analytical, customer-centric,...