Client Success Specialist

• Where Passion Meets Purpose in Recruitment Tech
• Support clients with AI-powered recruitment solutions
• Amplify your career with a global leader in Total Talent Solutions

Where Passion Meets Purpose in Recruitment Tech

Scout Talent is an Australian success story in the talent acquisition tech space. We’re a Total Talent Acquisition Solution: combining smart, intuitive software with the human expertise of specialists who care deeply about delivering real outcomes.

With over 20 years of experience, we’ve built a business that thrives on connection, collaboration, and curiosity. Our global HQ in Brisbane is the heart of our operations — alive with energy, fresh ideas, and a shared commitment to innovation and impact.

We’re leading the way in AI and automation in recruitment. It’s not just something we adopt — it’s part of our DNA. This allows us to work smarter, deliver faster, and spend more time where it counts: delighting our clients and making a real difference.

To explore our team and tech, visit: www.scouttalent.com/au

Client Success Starts With You

We’re looking for a full-time Client Success Specialist to join our growing team in Manila.

In this role, you’ll provide high-quality customer support and assist with the delivery of our recruitment software. Working closely with our Client Success team, you’ll help troubleshoot issues, support training efforts, and ensure a positive experience for every user.

This is an ideal opportunity for someone who is passionate about recruitment tech, eager to grow, and excited to work with AI-powered tools.

Your responsibilities include:

• Responding to client enquiries via phone and email
• Troubleshooting common software or product issues
• Supporting onboarding and training sessions for new users
• Maintaining internal documentation and client resources
• Assisting with reporting and system configurations
• Escalating complex issues to senior team members when needed
• Using AI and automation tools to streamline support activities
• Delivering friendly, accurate, and timely communication to clients

You’re Wired for Client Success If...

To thrive in this role, you’ll bring strong communication skills, a genuine passion for helping others, and a drive to learn quickly in a fast-paced environment. Prior experience in customer support, help desk, or client relationship type roles is highly desirable.

We’d love to hear from you if you have:

• Experience with AI and automation in a professional setting, with a knack for identifying inefficiencies and bottlenecks, finding smart solutions
• Experience engaging directly with clients or end users
• Familiarity with CRM, ATS, or SaaS platforms
• The ability to work efficiently, follow process, and stay organised
• Confidence with digital tools and the Microsoft Office Suite
• Proven ability to streamline processes, build workflows, and leverage automation to save time and drive results

As our ideal candidate, you are:

• Pragmatic, analytical, and data-driven — always looking for insights that can improve the client experience
• Curious and eager to build both technical and client-facing skills
• Passionate about AI optimisation and usage, exploring how it can improve day-to-day operations
• A clear communicator who can simplify complex ideas and make them easy to understand
• Proactive, positive, and resourceful when it comes to solving problems
• Excited about growing your career in a global tech company with plenty of opportunities to learn and advance
• A great team player who brings a can-do attitude to every challenge

You’ll also support our Scout Learning, where you’ll take client-provided training content and upload it into our learning platform. No design work required — just the ability to follow process, manage details, and ensure a smooth client experience.

This role is the perfect for someone looking to build up their career in Client Success, HR Tech, or recruitment software — with plenty of room to grow and make an impact.

Recognition, Progression, and a Bit of Fun, Too

We believe people do their best work when they feel supported, challenged, and celebrated.

Here’s what you can expect:

• Comprehensive onboarding and skills development
• Exposure to AI tools and global best practices
• Career growth opportunities and learning pathways
• Recognition and celebration of your achievements
• Fun, collaborative work culture
• A chance to contribute to meaningful recruitment outcomes

Ready to Launch Your Client Success Career?

If you’re looking to start strong, grow fast, and make an impact, we’d love to hear from you. Apply today and take your first step into the world of recruitment technology.