IT Product Manager

The IT Product Manager will drive the continued evolution of EMEAA’s IT and digital products by executing change management associated with these innovations. This role requires a strong background in IT, digital product management, and change management within the Quick Service Restaurant (QSR) industry.

Product Strategy & Roadmap

• Develops and executes the product strategy and roadmap, ensuring alignment with business goals and customer needs.
• Defines the product vision, setting goals, and prioritizing features based on market research and stakeholder input

Customer Lifecycle Management

• Oversees the entire customer lifecycle, from acquisition to retention, ensuring that digital products meet customer needs at every stage.
• Gathers and analyzes customer feedback to continuously improve the product experience.

Product Development

• Manages the end-to-end product development lifecycle, from ideation to launch.
• Works closely with engineering, design, and other teams to ensure timely delivery and high-quality standards

Minimum Viable Product (MVP)

• Lead the development of MVPs to quickly validate product ideas and gather user feedback.
• Defines the core features necessary to meet initial user needs and iterating based on feedback.

Stakeholder Management

• Collaborates with cross-functional teams, including marketing, operations, and IT, to gather requirements, prioritize features.
• Ensures successful product launches thru effective communication and alignment with stakeholders.

Change Management

• Drives people change management initiatives to ensure smooth adoption of new digital products and processes.
• Develops and implements training programs and communication plans to support change.

Performance Monitoring

• Monitors product performance using key metrics and analytics and make data-driven decisions to optimize product offerings.
• Tracks user engagement, satisfaction, and other relevant KPIs.

Innovation

• Stays abreast of industry trends and emerging technologies to identify opportunities for innovation and continuous improvement.
• Explores and studies new tools, technologies, and methodologies to enhance product offerings.

Job Qualifications

• Graduate of IT, Computer Science, or any business-related course.
• At least 6 years experience in project, portfolio, and product management; at least 3 years of which in handling digital and/or IT initiatives.
• Familiarity with any project management tools (e.g., Asana).
• Willing to be assigned in Ortigas, Pasig City (hybrid setup).