IT Network Engineer

Join our dynamic team and make a meaningful impact in the healthcare industry. Enjoy competitive benefits upon hire, ongoing professional development, and the satisfaction of helping others every day. Take the next step in your career with Med-Metrix!

Experience these exceptional benefits when you join Med-Metrix!

• Day 1 HMO with 2 of your dependents covered for FREE
• Medical Cash Allowance
• Rice Allowance
• Clothing Allowance
• Free Lunch Daily
• Paid Time Off
• Training and Staff Development
• Employee Engagement Activities
• Opportunities for Internal Mobility
  
  

Job Purpose

The IT Network Engineer will be responsible for the build, maintenance, and incident resolution of our rapidly expanding network infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency and impressive work ethic to deliver mission critical infrastructure, while ensuring the highest levels of availability, performance, and security. The IT Network Engineer will support the network infrastructure, build resilient architecture and troubleshoot issues in coordination with application partners and vendors. Candidate will also be able to demonstrate hands-on capabilities of routers, switches, firewalls configuration and troubleshooting using native and third-party tools.

Responsibilities

• Administration of Cisco high end switches 9500, 9200, Meraki 425/250 and Fortinet 600F firewalls. Responsible for configuration, troubleshooting and maintenance of hardware IOS, security policy, and ongoing upgrades.
• Configure site-to-site VPN, routing protocols, VLANS, QoS to ensure secure, optimized performance for all routed protocols
• Troubleshoot issues as needed from the physical layer through the software tier
• Manage network infrastructure monitoring tools such as PRTG and optimize the threshold to generate pro-active alerts
• Perform periodic maintenance like IOS patching, configuration backup, and vulnerability scanning
• Materially contribute to multiple concurrent projects with various development and product groups
• Clearly document the design, maintenance, and support procedures for routine tasks to leverage IT Support Staff
• Provide support for mission-critical systems to ensure smooth business operations and act as an escalation point for Support Technician staff
• Research and evaluate new technologies to improve existing infrastructure
• Participate in a 24x7 on-call support rotation and off-hours maintenance windows
• Assist in maintaining, documenting, and improving upon Disaster Recovery and Business Continuity Plans
• Support application and environmental issues in the network with appropriate system logs
• Contribute to long term design strategy and roadmap, server architecture, establishment of engineering standards and best practice guides
• Configure and review IDS/IPS logs to highlight potential attack on the perimeter systems
• Ensure high availability by performing "KTLO" Keep The Lights ON" activities periodically
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
  
  

Qualifications

• Bachelor's degree in related field, equivalent work experience
• Minimum 8+ years of experience in network, firewalls, LAN/WAN technologies.
• Hands-on experience in datacenter and corporate office network with the ability to dive into system logs and the CLI interfaces to pro-actively optimize and troubleshoot. Should be able to demonstrate the ability to optimize the routing protocols.
• Experience in configuring and troubleshooting Cisco Switches, Meraki devices, Fortinet Firewalls and Access Points.
• Experience with cloud native DNS, Load Balancer, web filtering, Data Loss Prevention.
• Knowledge in AWS cloud infrastructure services, Azure AD, MS365 product suite - Exchange, Intune, MS Defender, MSDATP.
• Knowledge in IaaC - Terraform, Cloud Formation is plus
• Ability to work a flexible schedule and weekends as needed
• Participate in 24/7 on-call responsibilities
• Industry certification(s) such as CCNA, CCNP, and Firewall vendor certifications
• Exceptional Customer Service and communication skills, both verbal and written with the ability to effectively and efficiently present technical information
• Strong analytical, logical thinking and problem-solving skills
• Strong experience of Cisco high end switches 9500, 9200, Meraki 425/250 and Fortinet 600F firewalls
• Expert knowledge of LAN/WAN protocols with hands-on experience in configuring and troubleshooting
• Significant experience with network monitoring, performance and capacity management tools (PRTG/Solarwinds NPM, SAM) preferred
• Significant experience implementing and troubleshooting Site-to-Site VPN, IDS/IPS and Web filtering policy
• Experience in managing cloud native Load Balancer - Akamai, Cloudflare, AWS Route53
• Knowledge in AWS cloud infrastructure services, Azure AD, MS365 product suite - Exchange, Intune, MS Defender, MSDATP
• Knowledge of network automation tools or scripting is added advantage
• Ability to troubleshoot issues using Wireshark, tcpdump, pcap, and other application performance analysis tools
• Experience in security tools SIEM – Splunk, Solarwinds SEM, Azure Sentinel
• Must work well with a geographically disperse team
• Experience with Microsoft 365 suite is a plus
  
  

Working Conditions

• Work Set-up: Onsite
• Work Schedule: Shifting schedule, including night shifts
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.
  
  

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.