IT Jr Technical Support Engineer

Strategic Networks, Inc.


Date: 1 day ago
City: Taguig
Contract type: Contractor
  • Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
  • Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.
  • Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
  • Ensure all tasks are updated and documented including troubleshooting and resolutions steps prior closing.
  • Checking of end-user log
  • Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user.
  • Walkthrough staff or clients through series of actions to resolve issues.
  • Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
  • Proactively update end users with regards to their request.
  • Ability to perform root cause analysis and technical reports for issues involving desktop environment.
  • Asset Management.
  • Analyze and respond to issues and develop resolutions in a timely manner.

Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.

Take full responsibility and the required action for the assigned tasks.

Meet and adhere to attendance requirements based on Service Level Agreement

Meet and exceeds KPI targets set by the client.

Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.

Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Desktop Support Engineer

ECI, Taguig
17 hours ago
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets...

Food, Ingredients & Packaging Trader

CZ, Taguig
21 hours ago
Czarnikow is a global supply chain solutions company with 160 years of experience in commodity trading, whose purpose is to exert a positive economic and sustainable influence in its food, beverage, and energy supply chains. CZ buys, sells, moves and de-risk commodities through a range of services including trade finance, commodities trading, analysis, freight, logistics and price risk management.We are...

Client Services Lead

IQVIA, Taguig
4 days ago
Job OverviewUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential Functions Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision. Assists team members to build, establish and maintain effective business relationships with clients to proactively...