IT Intern/Trainee

Title: IT Intern/Trainee

Department: Technology Operations

Reporting to: Senior Systems Administrator and Technology Director

Employment Type: Full-Time

Work Setup: Onsite with monthly allowance

IT Engineer Intern

Cloud Console IT Consulting is a leader in innovative IT consulting and infrastructure solutions, dedicated to empowering businesses with the latest technology for seamless, 24/7 operations. Our internship program offers students hands-on experience in a fast-paced environment, working alongside industry experts to support and optimize client IT infrastructure.

Responsibilities

• Assist end-users with technical issues, troubleshooting workstations, and providing general support.
• Monitor client environments, report issues, and maintain detailed logs for tasks.
• Support software patching, backups, antivirus updates, and hardware monitoring.
• Collaborate with senior team members to learn effective client issue resolution.
• Communicate with colleagues and team leaders to maintain workflow efficiency.
• Assist engineering teams and project managers to meet project deadlines.
• Attend to call queues and contribute to special projects when needed.
• Undertake additional duties to support team operations.
  
  

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Interest in technical support and client service.
• Basic understanding of server and network administration.
• Strong communication skills for collaborating with team members and assisting clients.
• Familiarity with structured cabling is a plus.
• Relevant certifications or experience supporting small to medium-sized businesses are advantageous but not required.
  
  

This internship provides a valuable opportunity to gain practical IT experience in systems administration and client support while building foundational skills essential for a career in IT.

Other Requirements

• Reliable internet connection (minimum speed: 10MBPS).
• Excellent verbal and written communication skills.
  
  

What We Offer

• Internship allowance
• Supportive work environment.
• Exposure to innovative technological products.
• Opportunity to work with a dynamic, goal-oriented team.
• Potential for career advancement.
• Company-sponsored training and certification opportunities.
• Provided equipment for work tasks.
• Flexible work schedule.