IT Helpdesk/Service Desk Analyst
H2 Software Consulting Services Inc.
Date: 15 hours ago
City: Pasig City
Contract type: Full time
We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.
Key Responsibilities
Key Responsibilities
- Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network-related issues
- Escalate unresolved issues to higher-level support teams as necessary
- Maintain accurate documentation of incidents, service requests, and resolutions
- Support user account management, including password resets and access provisioning
- Assist with the setup, configuration, and maintenance of IT assets and peripherals
- Bachelor's degree in IT, Computer Science, or a related field (preferred)
- 0–2 years of experience in an IT support/helpdesk environment
- Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
- Strong interpersonal, problem-solving, and communication skills
- Willingness to work in a fast-paced, customer-oriented environment
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Help Desk Support
Acquire Intelligence,
Pasig City
9 hours ago
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!At Acquire Intelligence, our mission is to help businesses work smarter.We bring together the best people, efficient processes, and automation to help companies...
Brand Manager
Dempsey Resource Management,
Pasig City
2 days ago
Location: Brgy. San Miguel, Pasig City Company: Dempsey Resource Management Services, Inc. (Direct Hire)Qualifications Degree in Marketing, Business Administration, or related field. Master's degree is preferred but not required. At least 3 years experience in brand management, preferably in the apparel/fashion industry. Proven track record of developing and executing successful brand strategies. Knowledge in market research, consumer behavior, and competitive...
Product Manager Intern
White Cloak Technologies, Inc.,
Pasig City
3 days ago
About The RoleWere looking for a proactive, resourceful Product Management Intern to support our product team over a six-month internship. Youll gain hands-on experience in requirements management, product research, validation, testing, and cross-functional coordination.Key ResponsibilitiesRequirements ManagementGather, document, and analyze business and user requirementsMaintain and update requirement specifications, user stories, and acceptance criteriaProduct Development SupportConduct market and user research to validate...
