IT Helpdesk Team Lead

Service Desk Team Lead (Up to ₱50K + Onsite Cebu + FREE AI Certification)

Cebu City | Onsite – IT Park | Shifting Schedule

At GoTeam, You Won’t Just Resolve IT Issues—you’ll Be The Backbone Of Our Operational Excellence. Here, You Will

• Find Purpose by leading complex technical troubleshooting and ensuring seamless operations.
• Unlock Possibility by deepening your expertise in diverse systems and contributing to critical knowledge bases.
• Accelerate your Personal Growth with opportunities to mentor IT Help Desk Supports and expand into system administration.
  
  
  

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction
• ₱1M Life Insurance Coverage
• Access to Exceed Institute, Masterclass, and LinkedIn Learning
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs
  
  
  

Unlock Your Possibility

• 25 Paid Time-Off Credits + 5 SIL (after 1 year)
• 5 Service Incentive Leave (SIL) days upon your first work anniversary (convertible to cash upon separation if unused)
• Salary Finance access (post-regularization)
• ₱200/day On-site Allowance
• Discounts with Sunnies Studios
• Welcome gift on Day 1
• Win a trip to Bali via company raffles
  
  
  

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus
• Monthly gratitude events, team dinners, and leadership talks
  
  
  

Your Family’s Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities
  
  
  

Role

In this role, your mission is to provide expert-level technical support and maintain critical IT infrastructure. You will make a direct impact by:

• Leading the helpdesk team in resolving complex, in-depth IT support requests.
• Diagnosing and implementing solutions for hardware, software, and network issues onsite and remotely.
• Maintaining and updating vital documentation and contributing to knowledge base articles.
  
  
  

This Role Is for You If…

Experience

• You have at least 3 years of experience in IT Helpdesk.
• You are a graduate of IT/Computer Science/Computer Engineering or any relevant course.
  
  
  

Technical Skills

• Strong understanding of computer hardware, software, operating systems, networking, and common applications.
• Ability to diagnose complex technical issues, identify root causes, and implement effective solutions.
  
  
  

Non-Negotiables

• Onsite availability at IT Park.
• Flexibility to work on shifting and rotating schedule
• Excellent written and verbal communication skills for interacting with users and other IT staff.
• Ability to provide a high level of customer service and maintain a positive attitude while resolving technical issues.
  
  
  

Bonus Points

• You have an ITIL 4 certification
  
  
  

The Role at a Glance

• Compensation: ₱40,000–₱50,000
• Work Schedule: Shifting
• Work Setup: Onsite – IT Park
• Tech Stack: Any service/helpdesk ticketing tool
• Reports to: Service Desk Manager
  
  
  

Ready to find purpose in your work, unlock possibilities, and accelerate your growth? Your next career chapter starts here. Let’s go.

Our Hiring Process: Built for Speed and Clarity

• Apply and take our AI-powered on-demand interview via Multiplai — anytime, anywhere.
• Meet our Recruitment Team for a live conversation.
• Proceed to hiring manager's interview or assessment.
• Receive your job offer — fast and transparent.
  
  
  

About GoTeam

• Great Place to Work Certified (4 years in a row!)
• 85% Employee Engagement Score
• AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential.
• 1,000+ team members and growing
• Mission: Provide 100,000 people with free AI certification via the Vjal Institute
• Culture: Innovation, inclusivity, growth
  
  
  

Go Beyond Employment: Build a Future-Proof Career

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Work Set-up

Office