Internal IT Administrator

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We've amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding an Internal IT Administrator will up our cyber game.

Working as part of the team, the successful candidate will be supporting users both locally and remotely, providing support to staff at all levels of the organization regarding tasks including but not limited to installation, repair and upgrade of end user hardware and software, corporate server support, new staff induction training, and managing meeting rooms and associated equipment. An excellent Internal IT Administrator must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be client-oriented and patient in order to deal with clients that are less technical.

The goal is to create value for clients that will help preserve the company's reputation and business. The successful candidate will be joining a global support team.

What you'll be doing.

• Serve as the first point of contact for hands-on, email, ticket, and phone-based support.
• Maintain all meeting rooms, client engagement suite, and Self-Service AV equipment.
• Administration of Active Directory, Azure Active Directory, and Intune.
• Provide remote troubleshooting through diagnostic techniques and pertinent questions for all hardware and software related issues.
• Processing incidents, service requests and problems within clearly defined processes best practice.
• Managing assets in our CMDB.
• Contribute to the maintenance and creation of process and support documentation.
• Install, make changes, and repair computer hardware and software.
• Follow-up with customers to ensure issues are resolved.
  
  

What does it take to succeed in this role?

• Proficiency in English
• Occasional overtime, out of hours work and the flexibility to work at other locations is required from time to time.
• Preferred Microsoft certifications
• Flexibility to work a variety of shifts with minimal notice
• Detail oriented in order to keep detailed notes on tickets
• Proficiency with a MAC and IOS computers
• Excellent written and oral communication skills
  
  

The right person for this role must have…

• Bachelor's degree in any IT related course
• Minimum 2 years of IT support experience.
  
  

Applicants must be Filipino citizens and legally eligible to work in the Philippines.

In addition to your technical expertise, we expect respect, opinions, and thoughtful input.

How we work.

Our 3 values define how we operate internally as well as externally:

• Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.
• Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.
• Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.
  
  

Individuals that can act intelligently and confidently without an ego will thrive.

If this opportunity sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together.

About SilverSky

We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It's the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. Follow us on X and LinkedIn to learn more.