INT-CD68279 | CUSTOMER SUCCESS ASSOCIATE

The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Customer Success Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

The main responsibilities of a CUSTOMER SUCCESS ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Providing support on the reception/front desk through:
• Answering and dispersing calls and inquiries
• Welcoming and/or receiving applicants, visitors and clients of the Company
• Responding and/or addressing tenant concerns and walk-in inquiries
• Handling daily incoming and outgoing mails
• Receiving, distributing and filing incoming letters, billings, invoices, documents and/or other communications
• Managing the front office on a daily basis
• Assisting on client request like photocopying, printing, scanning documents
• Gatepass / work permit processing
• Preparing and accomplishing errand form
• Monitoring the cleanliness in concessionaire area
  
• Any ad hoc duties as required
  
  

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace
• Conference room reservations
• Reporting and coordinating any workplace issues and ensures job completion
• Providing administrative support to members
• Providing unmatched customer experience
• Building strong relationship with members
• Enforcing company policies, procedures, safety, health regulations and standards
  
  
  

GENERAL ADMIN

• Attending ticket request within SLA
• Assisting office walk tour with prospective client and marketing events
• Offering and serving refreshment to Client
• Assisting and doing simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinating with vendor for any Client request below 20K
• Distributing monthly treats
• Following operational processes and procedures
• Enforcing house rules and security policy
  
  
  

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintaining Office Show-readiness, cleanliness and maintenance
• Conducting random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
• Coordinating with Customer Success Lead for any facilities/Building issues
  
  
  

To apply, you must be an expert on the following requirements:

• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
• With at least 1-2 years work experience as Front Office Staff or Admin Assistant
• Knowledgeable in MS Office applications (MS Word, Excel, Powerpoint, office 365)
• Hospitality or Customer service background is a plus
• Capable of dealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
• Superb verbal and written communication skills
• Has high attention to detail, fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to present well to high level clients – local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites
  
  
  

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

The main responsibilities of a CUSTOMER SUCCESS ASSOCIATE include: