Insurance Customer Service Representative | Night Shift | WFH
GoTeam
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Insurance Customer Service Representative
Company: GoTeam
Location:: Cebu City | Onsite (5 days a week)
Schedule: 11 PM - 8 AM PH Time (US Timezone)
Salary: PHP 25,000 - PHP 30,000
Summary: We are seeking a dedicated and detail-oriented Insurance Customer Service Representative to join our team. The ideal candidate will have a strong background in insurance, exceptional communication skills, and a commitment to providing outstanding customer support.
Key Duties
Work Set-up
Office
Company: GoTeam
Location:: Cebu City | Onsite (5 days a week)
Schedule: 11 PM - 8 AM PH Time (US Timezone)
Salary: PHP 25,000 - PHP 30,000
Summary: We are seeking a dedicated and detail-oriented Insurance Customer Service Representative to join our team. The ideal candidate will have a strong background in insurance, exceptional communication skills, and a commitment to providing outstanding customer support.
Key Duties
- Respond promptly to customer emails, ensuring swift resolution of inquiries.
- Conduct follow-ups with insurance providers to ensure seamless communication and accurate information.
- Maintain a high level of accuracy in all documentation and customer interactions.
- Provide email support to customers, addressing their needs and concerns effectively.
- Communicate clearly and professionally in English, both verbally and in writing.
- Will take calls to clients.
- Company-provided laptop and extra monitor
- Above the Industry standard HMO for you and 1 dependent and extended dependents— with up to PHP 200,000 coverage, private room access, and PHP 10,000 meds reimbursement.
- Option to enroll 4 additional dependents including siblings, grandparents and common-law partners — salary deduction applies.
- Development via Exceed Institute, GoTeam Cares, and Masterclass
- Salary Finance access for personal loans (after regularization)
- PHP 1M Life Insurance coverage
- Eyewear discounts with Sunnies Studio
- Welcome gift on Day 1
- Monthly gratitude events, leadership talks, Acoustic Nights, Team Dine Outs, and more!
- Access to GoTeam Sports Club, Yoga, and wellness programs
- PHP 10K referral bonus and chance to win a trip to Bali!
- 24/7 access to financial, legal, and counseling advice for up to 4 family members
- Free telemedicine consultations
- Virtual family events and prize opportunities
- Proven experience in the insurance industry (highly preferred)
- Excellent verbal and written communication skills in English
- Strong attention to detail and accuracy
- Ability to work efficiently in a fast-paced environment
- Customer-focused mindset with excellent problem-solving abilities
- Great Place to Work Certified (4 years in a row!)
- 85% Employee Engagement Score
- 1,000+ team members and growing
- Mission: Provide 100,000 people with free AI certification via the Vjal Institute
- Culture: Innovation, inclusivity, growth as default
Work Set-up
Office
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