Inside Sales Specialist

Job Description

Job Summary:

If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! The Inside Sales Specialist will be responsible for quote generation, order processing and provide exceptional customer service to our Controls and Software (C&S) Sales team, Partners, and Customers. You will be responsible for taking customer and sales inquiries on automation software support, developing proposals and sales programs as needed; completing follow-up calls as needed, including but not limited to entering the transaction in the customer database and inbound lead routing.

In This Role, Your Responsibilities Will Be:

• Quotation generation
• Timely sending out of Renewal quotes based on monthly target
• Generate quotes for expired key accounts
• Data entry and clean-up to improve the accuracy of installed base and data integrations.
• Work with the Sales team and seek approval for requested discounts on quotes
• Follow-up sales opportunities (phone and email) and support the work of Regional Sales Team Leader
• Handle incoming customers’ requests, and provide them with vital support
• Fully utilize the sales automation system (Salesforce, etc)
• Develop a detailed product knowledge competency on all technologies and services offerings as related to quote generation.
• Order processing
• Timely and accurate order processing
• Verify information and coordinate changes on Customer or Channel Partner Purchase orders
• Utilize SAP software for order fulfillment and accurate invoicing
• Work with customers and management to promote, drive, and maintain continuous improvement in processes and efficiency
• Provide services that enable Sales and service teams to attract and serve customers faster, with better quality
• Provide well-defined leads to sales representatives
• Understand and deliver different customer service processes, and fulfill all regulations of the internal policies of the company
  
  

Who You Are:

You readily take action on challenges, without unnecessary planning. You handle and manage crises effectively. You provide timely and helpful information to others across the organization. You have a strong bottom-line orientation.

For This Role, You Will Need:

• Bachelor's Degree in Engineering, Business, Marketing Course, or any related field
• Minimum of 2 years of technical sales or customer engagement experience in sales and contract agreements
• Experience in using MS Office Suite
  
  

Preferred Qualifications that Set You Apart:

• Experience in using PowerBI, Salesforce, or any related tools
• Background in Support Agreement
• Experience in quote-to-order process
  
  

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.