Inside Sales Senior Analyst - Bilingual (English and Thai)

Position Summary:

The ISR is expected to develop, manage, and to communicate regularly with the targeted resellers. The ISR serves as the single point of contact for the resellers to discuss projects, promos, new products, technical support requirements, marketing requirements, and other partner concerns. The ISR is given monthly and quarterly sales targets to achieve on various programs and supports the resellers in managing their requirements. The ISR works closely with the immediate supervisor or distribution manager in the market unit in developing the channel long tail business.

Job Responsibilities:

1. Vertiv Partner Program
   1. Recruit new resellers and activate dormant resellers by having them register and activate their accounts in the Partner Portal.
   2. Communicate VIP Loyalty program to qualified partners.
   3. Ensure that Channel partners contribute to the sales growth of the market unit.
   4. Ensure New Registered Partners are converted to Active Buying partners.
   5. Ensure that all Existing Partners are registered and have activated their accounts in the partner portal.
2. Sales Target and Partner Opportunities
   1. Achieve the set sales target by the business through account management, development, and engaging the assigned resellers.
   2. It is the responsibility of the ISR to coordinate and discuss with all stakeholders (e.g., distributor, CTS, LTS, channel manager, and OSR) the opportunity requirements of the resellers and to ensure its closure and/or completion.
3. Partner Communication & Enablement
   1. The ISR is expected to call and communicate with the partners regularly.
   2. Educate and push current and new products to resellers via emailers and/or trainings.
   3. Ensure that partners are trained and equipped with the latest knowledge to sell Vertiv products and solutions.
   4. Communicate sales and marketing programs to resellers.
4. Channel Leads
   1. Manage and take action Channel Leads assigned and update leads status in Oracle in a timely manner.
   2. Updates leads tracker in One Drive every week.
5. Partner Database
   1. Manage and update the central Channel Partner database in Oracle Sales Cloud.
   2. Ensure that contact person for each partner is up to date.
6. Reports
   1. Ensure that ISR partners are tagged properly in the Sales Out Report every month.
   2. Joins weekly review and Updates Reseller progress and opportunities in sales system.
7. Other tasks
   1. Regularly joins business review, communication meetings and update with the Channel team.
   2. Familiarize oneself and abide by the team's policies and procedures.
   3. Other assigned tasks and activities by the immediate superior.
      

Job Qualifications:

• Native Thailand Speaker or equivalent Language certification
• Telesales (outbound calls)
• Engaging phone manner and good listening skills
• Excellent verbal communication skills
• Good conversational English
• Basic Reports Preparation and Data Analysis
• Graduate of any 4-year course and with at least 2-3 years work experience as telesales and preferably knows the IT channel business or relevant industry
• Outbound Calling experience is required. Excellent Communication skills, engaging phone manner and good listening skills is a must.
• Basic reports preparation and data analysis.

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent-

we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology-and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles-it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

What Makes You a Great Fit?

• You challenge conventions and embrace new possibilities.
• You are driven to perform and thrive in a fast-paced, growth-oriented environment.
• You lead with innovation, collaboration, and accountability.
• You learn and seek out opportunities for development.

The Future is Built on Talent-Be a Part of It!

With 31,000+ associates across 130 countries, we're building a world-class workforce

ready to power and cool the future of AI, automation, and digital transformation.

At Vertiv, where your career isn't just a job-it's a journey of impact, leadership, and limitless potential.