Infrastructure Specialist-Cloud Application Operations

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

Roles and Responsibilities :

The Cloud Operations IBM practitioner is expected to provide support (but not limited to) the following activities:

Cloud Ops

• Amazon Web Service (AWS), Google Cloud Platform (GCP) support
• Responding to incidents, troubleshooting issues, and ensuring minimal application downtime.
• Patch reporting, patching, Vulnerability fix
• Implementing security best practices and monitoring for vulnerabilities.
• Regularly assessing and monitoring performance metrics and adjusting /improving application performance
• Server health issue, service interrupted, application downtime
• Maintenance and support activities in EC2, RDS instance, S3, Route 53, load balances, ESB, Security, DNS, Cloud Engine, Cloud Function,
• Firewall issues, server connectivity issues, server is not reachable
• Server decommission
• Account decommission, project deletion
• Service restart, server booting
• Account-level support (SSO roles, IAM, etc.)
  
  

Venafi

• SSL/TLS certificate management
• SSL/TLS certificate issuance from Digicert, Google Certificate authority, renewal, revoke
• Installation of certificate (AWS)
• Domain Validation and managing the inventory in Venafi
  
  

DevOps Tools (Jenkins, Github, Jfrog Artifactory, SonarQube, Salt Stack, DevX Portal, Terraform. Harness):

• Integrating issues of JFrog with CI/CD pipelines to automate the publishing of artifacts post-build.
• Monitor JFrog Xray for security scanning of artifacts to identify vulnerabilities and act accordingly
• Defining quality gates to enforce standards and thresholds for code quality
• Integrating issues of SonarQube with CI/CD pipelines in Jenkins to analyze code after each build.
• Issues in generating reports on code coverage, vulnerabilities, and technical debt.
• Maintenance of the application, managing identity and access
• Fixing any issues blocking CI/CD pipeline design
• Project creation in Jenkins
• Master -Slave server connectivity issue in Salt Stack. Slave server is not being pushed with required configuration
• IaC workspace issue resulting failure in Terraform module
• CI/CD pipeline failure in Harness, Issue in test framework Setup, reporting of the tool
  
  

ServiceNow/JIRA

• Update tickets/tasks according to standards and processes
• Monitor and resolve tickets within the committed SLA
  
  

Preferred Education

Bachelor's Degree

Primary Skills

Required technical and professional expertise

• Google Cloud Platform (GCP)
• Terraform
• Kubernetes
  
  

Secondary Skills

• AWS
• Venafi
• Devops tools (Jenkins, Github, Jfrog Artifactory, SonarQube, Salt Stalk, Harness, DevX portal)
  
  

Band

6B-7B

Preferred Technical And Professional Experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.