Implementation Specialist

Job Title

Job Title:

Implementation Specialist

Summary of the role:

The Ticketing, Payment, and Pricing Data (TKP) team at Amadeus is responsible for managing customer setups related to ticketing and payment. Our team handles around 25 products, including ticket issuance, ancillary services, payment methods, airline agreements (Interline & GSA), commissions, after-sales functionalities, and ticket sales reporting. We work across various Amadeus Business Units, including Airline Distribution, Airline IT, and Payments, and are involved in GDS, NDC, and EAC flows.

The role includes managing data load activities, such as monitoring the integration of pricing data from providers like ATPCO and IATA, ensuring accurate and timely data uploads, maintaining data integrity, and performing regular data audits. This involves monitoring file reception, applying corrective actions when needed, alerting on transmission issues, and coordinating corrective actions. The Data Analyst will also analyze customer needs and manually load or update fares in the database.

Additionally, the role involves providing data expertise for customer product activations, data updates in production, operational support for implementations, data monitoring, investigating IR/PTRs, and finding solutions through data correction, escalation, and follow-up.

In this role you will:

Implementation activities

• Analyse customer and service requirements.
• Identify specific actions necessary to integrate Amadeus products/services.
• Establish and manage the product/solution iimplementation schedule
• Determine and document adaptations to Amadeus products and services.
• Guarantee that customised products/solutions implementation meet specified requirements.
• Provide functional support and problem resolution to sales and/or customer functional staff.
• Support production by solving & monitoring data Problem (IRs/PTRs) respecting SLA

Post implementation Consultancy

• Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
• Make sure customers make the most of the Amadeus products / solutions
• Identify and prioritize critical issues, problems and root causes

Pre-sales

• Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)

Project Management

• Provide functional support and problem resolution within the overall implementation project
• Establish and manage the project implementation schedule
• Support Integration activities during the implementation project
• Provide formal project status, KPIs and customer feedback reporting to Management
• Support project activities during the implementation.

Process Improvement

• Review & improve processes & procedures to reach optimization and knowledge transfer
• Deliver training/workshop to Amadeus staff
• Follow-up the implementation of internal processes improvement / automation"

About the ideal candidate:

• Bachelor's Degree
• Minimum of 3 years of experience in airline ticketing support activities or travel industry positions related to GDS core business
• Strong understanding of the airlines/GDS environment
• In-depth knowledge of Amadeus products and solutions, including incident management, problem management, service request management, and troubleshooting skills
• Experience in the travel/airline industry
• Proficiency in MS Office suite (Excel, PowerPoint, etc.)
• Excellent command of the English language
• Exceptional project management, presentation, customer support, and incident management skills
• Strong analytical skills, attention to detail, and organizational abilities
• Willingness to work in BGC Taguig on a hybrid work setup, with flexibility for day or mid-shift schedules

Application process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume.

Are you the one we are looking for? Apply now!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.