IJP: Training Manager - Leadership & Development

The Training Manager will play a crucial role in overseeing Leadership Training initiatives for HelloConnect. Collaborating closely with the Global AD Learning and Development and HC leaders, you will ensure that onboarding, upskill & leadership training programs are effectively implemented and evaluated across HelloConnects Sites. This position is based at HelloConnect, requiring a strategic and hands-on approach to drive learning and development efforts. You will lead all Leadership Training initiatives across all departments, including Learning Pathways, Mentorship Programs and Leadership Training Academies. You will be the HelloConnect Point of Contact for leadership development training.

You are directly responsible for:

• Leadership Training Pathways Program Analysis & Development:
• Working closely with HC Teams to maintain and improve comprehensive leadership training programs tailored to individual departments.
• Create training materials, modules, and resources, including presentations, guides, role-play scenarios, and assessments.
• Maintain, evaluate and continuously improve defined leadership pathways
• Create new Learning Pathways
  
  
  
  

• HelloConnect Future You Mentorship Program:
• Roll out our HC Future You program HC Wide
• Include monthly content for both mentors & mentees
• Evaluate the success of each program individually and of the entire program using an approved ID evaluation format such as Kirkpatrick's.
  
  
  
  

• HelloConnect Careers Day/Week Program:
• Run the Yearly Careers Day/Week Program, which is focused on bringing visibility to all the opportunities within HC
• Work with each department to present and gain interest
• Develop and maintain onboarding pathways for key roles within HC
  
  
  
  

• HelloConnect Monthly Leadership Seminars:
• Identify key topics through thorough needs analysis & survey
• Rollout of Yearly Roadmap of Monthly Leadership Training Seminars
• Evaluate the success of each Monthly Seminar and improve the sessions
  
  
  
  

• Performance Evaluation and Feedback:
• Assess the effectiveness of training programs through feedback mechanisms, performance metrics, and analysis of KPIs & results.
• Utilise Kirkpatrick's 4-Level evaluation process on all training initiatives.
• Sending Quarterly business reports and quarterly strategy for all leadership initiatives at HC.
  
  
  
  

• Continuous Improvement:
• Stay updated with market trends, industry methodologies, and industry best practices related to leadership and technical skills training and incorporate these insights into training programs.
• Regularly review and update training materials and programs to ensure relevance and effectiveness People Leadership:
• Being an ambassador for the brand, providing insight into the team and implementing the brand's tone of voice
• Providing leadership for the team by inspiring them with the company's service vision, setting clear objectives, and motivating them to deliver the best level of service
• Creating and maintaining a professional culture within the team, where individuals take ownership and are meticulous and proud of delivering excellence and quality.
• Your direct reports must be given support and direction. You should manage their time and ensure these resources are used effectively.
• Set priorities, plan workload, meet deadlines, and push to exceed quality targets.
• Communicate updates, overall team performance and statistics to the team on a regular basis.
• Look for trends and proactively report to the relevant teams.
• You must follow the correct HR procedure when managing your team's performance. Performance Improvement Plans (PIP) must be documented and organised correctly alongside our HR Coordinator or with external contacts.
• You should have all of your performance conversations and 1:1s documented in Small Improvements
• Create a motivated and positive working culture within your team in alignment with the company values.
• Ensure the team feels fully supported on the floor at all times.
  
  
  

HelloConnect Specific:

• You are responsible for conducting training needs assessments and training activities for all HelloConnect Operational Teams.
• You will be responsible for defining the strategic training roadmap for all of HelloConnect's leadership training initiatives.
• You will develop and implement learning strategies and programs, and design e-learning courses, workshops and more
• You will be assigned to the HelloFresh CC International Organisation
  
  
  

Knowledge, Skills And Experience

• You have already gained experience in training and development (6+ years)
• You work independently and solution-oriented you have a decision-making mindset and an acute sense for responsibility
• You have excellent communication & stakeholder skills
• You are confident in using customer support software and processes
• You have high-level MS Office skills, especially Excel/PowerPoint (Google Suite Preferred)
• You have excellent English skills
• You are ready to take on responsibility from day 1 in a dynamic work environment