ICT Systems and Network Generalist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

We’re an award-winning global outsourcer providing contact centre and back office services on behalf of our global clients. As the ICT Systems and Network Generalist, your role is vital in contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE

Your Day-to-day Activities May Include The Following

• Working with other teams and stakeholders to build key solutions for Acquire.
• Serves as Level 2 escalation for support requirements.
• Adherence to key security and asset handling principles.
• Administers, supporting and maintenance of:
• Enterprise Compute and storage hardware
• Linux systems
• Applications
• Patching, upgrades, feature enablement etc.
• Network support as required.
• Firewall support as required.
• Support and configuration of Acquires systems and other key services.
• Spearheads troubleshooting and identifying recurring problems with the root cause analysis of the devices in scope.
• Responsible for Realtime proactive monitoring of Server, storage and related services.
• Scheduling, performing, and maintaining backups and responsible for backup/recovery procedures.
  
  

As a ICT Systems and Network Generalist you form a key part of the Acquire ICT team to ensure 100% availability and service delivery to the business.

a Bit About You

• General Experience on Linux, Firewalls, Windows, network Switches/Routers, etc.
• Knowledge on various software and applications. Installing, testing, configuring, customizing and maintaining various operating systems and associated software.
• Knowledge on Troubleshooting applications.
• Datacentre / Comms/Server room management to Acquires standards. (Environmental, UPS monitoring etc)
• Knowledge of at least one backup platform
• Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting/automation for Linux based OS.
• Technical knowledge and experience on server technologies.
• Ability to follow, document, and maintain standard procedures.
• Superior analytical and problem-solving abilities with keen attention to detail.
• Ability to respond to requests for technical assistance via phone and through other electronic means.
• Technical discipline to effectively perform routine assignments as well as applied knowledge of established procedures, policies and practices.
• Ability to diagnose the cause of a problem in a complex environment and provide effective solutions quickly.
• Good interpersonal and communication skills.
• Able to react to change productively and handle other essential tasks as assigned.
• Must possess a strong commitment to high-quality customer service.
• Self-motivated with ability to work on multiple complex projects at a time.
• Willing to work variable shifts including evening, weekends and public holidays.
• Assisting other teams to achieve business outcomes as required.
  
  

What Success Looks Like

• Uptime/compliance of Systems looked after.
• All projects delivered on time and all targets set per project is met.
• Achievement of KPIs.
  
  

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.
• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Judgement: Make wise judgement calls, putting the team and business at heart.
• Leadership: Continuous improvement starts with independent action.
• Leverage: Do more with less, master the art of leverage.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.
  
  

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Join the A-Team and experience the A-Life!