Human Resources Supervisor

Do you thrive in leading people-focused processes that drive real impact?

Are you ready to be the trusted HR friend that employees can rely on?

Do you want to take your HR career further in a dynamic and supportive team?

Be one of us!

About the Role

The HR Supervisor is responsible for overseeing key HR functions, including Employee Relations, Compensation & Benefits administration, Payroll processing, and Onboarding. This role ensures compliance with labour laws, company policies, and supports a positive employee experience while supervising HR staff and coordinating with cross-functional teams.

Ideal Candidate (Must Have Requirements)

• Graduate of Psychology, BS/BA in Human Resource Management, or any equivalent degree
• With 3-5 years of progressive HR experience
• With a minimum of 2 years in a supervisory or team lead role
• At least 2 years of experience as an HR in the BPO/Call Centre/Outsourcing industry is required
• Solid background in day-to-day HR operations covering:
• Employee Relations
• Compensation and Benefits
• Employee Onboarding
• Administration
• Strong knowledge of Philippine labour laws, government-mandated benefits, and HR best practices.
• Proficient in HRIS, MS Office, and payroll systems.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong leadership and coaching abilities.
• High attention to detail, confidentiality, and integrity in handling sensitive information.
• Amenable to work on-site (IT Park Cebu/ Robinsons Cybergate Delta Davao)

Tasks and Responsibilities

Employee Relations (ER)

• Serve as the first escalation point for employee grievances, disputes, and disciplinary cases.
• Conduct investigations, hearings, and recommend appropriate actions in line with company policies and labour laws.
• Provide guidance to supervisors/managers on proper handling of employee issues.
• Foster a positive employee relations climate through communication and engagement activities.

Compensation & Benefits (CompBen)

• Administer salary structures, allowances, incentives, and benefits programs.
• Monitor and ensure accuracy of government-mandated benefits (SSS, PhilHealth, Pag-IBIG).

Payroll Management

• Oversee accurate and timely processing of payroll for all employees.
• Validate payroll entries, adjustments, overtime, deductions, and statutory contributions.
• Coordinate with Finance for salary releases and compliance reporting.
• Ensure confidentiality and compliance with data privacy requirements.

Onboarding

• Supervise pre-employment processing, contract signing, and orientation of new hires.
• Ensure smooth transition of new employees by coordinating with different departments.
• Monitor onboarding programs and track probationary evaluations.
• Recommend process improvements for better employee experience.

Industry-leading benefits

• HMO w/ Dental Coverage + Dependents
• 2-week paid Holiday Break. Enjoy the season without worrying about your work.
• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
• Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

• Strong and Stable Internet Connection for uninterrupted video interviews
• Laptop or PC with Webcam for online assessments and interviews

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About VA Platinum

VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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