Human Resources Manager

Alorica


Date: 2 weeks ago
City: Makati City
Contract type: Full time
Job Duties

  • Work with line managers on a daily basis to help guide them through the Human Resources decision making process.
  • Conduct investigations into internal employee complaints as well as 3rd party (EEOC) complaints.
  • Conduct exit interviews and provide appropriate feedback and suggestions to leadership team
  • Develop a safety and security risk management program to minimize hazards, to report workers’ compensation claims on a timely basis, to track patterns and engage the WC carrier in case management when appropriate so team members may return to work at the earliest possible time.
  • Monitors and insures results of Human Resources department goals and contributes to the success of operations by adding value consistent with the People Team Vision and Mission.
  • Assist team members with open enrollment and monitor pay practices to ensure compliance with federal and state regulations.
  • Interfaces with other department managers to insure proper workflow and quality of service relative to the needs of the business, and for improving performance management and appraisal processes.
  • Monitors and administers unemployment claims, including representing the company through appeal process.
  • Ensure compliance with federal and state employment laws including required postings, OSHA logs and SOX recordkeeping through quarterly department audits.
  • Audit procedures to ensure company standards are met.
  • Assists in the development and maintenance of the Human Resources Department operating policy and procedure.
  • Assist Talent Acquisition with recruitment needs in support of diversity and equal employment business objectives.

Additional Job Duties

  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
  • Perform other duties as assigned by management.

Education

QUALIFICATIONS:

  • High School Diploma or GED – Required
  • Bachelor's Degree or equivalent work experience – Required
  • Licenses or certifications (Please List) – Preferred

Experience

Required experience:

  • 3 - 5 years: Three years experience as an Human Resources Manager or relevant supervisory capacity within the field. Comprehensive experience (6+ years) in all areas of Human Resources (as a Generalist or higher).

Preferred Experience

  • Some (1+ years) experience in a service industry with an emphasis in employee relations preferred.

Knowledge, Skills, Abilities & Other Characteristics

Specific Job Related Knowledge, Skills, Abilities & Other Characteristics:

  • Thorough understanding of labor and benefit law and administration.
  • Training competencies in areas of HR administration, legal/regulatory compliance related to labor/employment matters, supervisory development, diversity and management training.
  • Extensive Employee Experience knowledge, skills and applicable experience.
  • Some knowledge of a call center environment
  • Ability to motivate and supervise staff members
  • Ability to exercise independent judgment.
  • Ability to handle a variety of assignments simultaneously and to cultivate capabilities beyond those required for the current job and needs of the business.

General Job Level Knowledge, Skills, Abilities & Other Characteristics

  • Excellent written, verbal and interpersonal communication skills.
  • Ability to multi-task and adapt to change.
  • Proven track record of meeting or exceeding customer experience and financial objectives
  • Ability to maintain the highest level of confidentiality.
  • Strong analytical and presentation skills.
  • Proven track record in a metric focused environment.
  • Strong process orientation skills and project management abilities.
  • Excellent leadership and organizational skills.

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