HR Supervisor - Employee Relations and Benefits
blaseek
Date: 2 weeks ago
City: Quezon City
Contract type: Full time

Job Summary
We are looking for an experienced HR Supervisor – Employee Relations and Benefits to oversee employee welfare programs, ensure compliance with statutory requirements, and support a positive workplace environment. This role manages benefit administration, employee services, records, and offboarding processes, while also contributing to engagement initiatives and continuous process improvements. The position plays a key part in maintaining employee satisfaction and supporting cross-functional collaboration across the organization.
Key Responsibilities
Ensure timely and accurate processing of timekeeping records and benefits-related documentation.
Coordinate with providers (e.g., Medicard, Sunlife) to resolve escalations and ensure service quality.
Manage annual physical exam programs and follow-through requirements.
Maintain accurate records, monitor usage, and ensure compliance through regular audits.
Serve as point of contact with agencies such as SSS, PhilHealth, Pag-IBIG, and BIR.
Review and approve documentation requests such as employment certificates and ID cards.
Safeguard employee data and ensure adherence to data privacy laws.
Identify and implement improvements in documentation and service request workflows.
Address employee concerns related to welfare and coordinate with relevant departments or vendors.
Support engagement programs and gather feedback to improve employee experience.
Supervise and guide junior HR staff in daily tasks and foster a service-focused mindset.
Support or lead HR projects such as wellness campaigns, technology rollouts, and CSR activities.
Coordinate with departments like Finance and Operations for smooth cross-functional HR support.
Prepare reports and analysis for management to support decision-making and policy updates.
Performance Indicators
Timely and accurate processing of benefits and employee services
Employee satisfaction and feedback
Process turnaround times and issue resolution
Compliance with audits and documentation standards
Effectiveness in mentoring and supervising junior staff
Qualifications
Bachelor’s degree in Psychology, Human Resources, Business Administration, or a related field
2–3 years of HR experience with exposure to payroll, timekeeping, benefits, and employee relations
Knowledge of Philippine labor laws and government benefit programs
Experience In Supervising Or Mentoring a Small Team Preferred
Strong attention to detail, organizational skills, and problem-solving ability
Excellent interpersonal and communication skills
High ethical standards, professionalism, and commitment to confidentiality
We are looking for an experienced HR Supervisor – Employee Relations and Benefits to oversee employee welfare programs, ensure compliance with statutory requirements, and support a positive workplace environment. This role manages benefit administration, employee services, records, and offboarding processes, while also contributing to engagement initiatives and continuous process improvements. The position plays a key part in maintaining employee satisfaction and supporting cross-functional collaboration across the organization.
Key Responsibilities
- Benefits Administration
Ensure timely and accurate processing of timekeeping records and benefits-related documentation.
Coordinate with providers (e.g., Medicard, Sunlife) to resolve escalations and ensure service quality.
Manage annual physical exam programs and follow-through requirements.
Maintain accurate records, monitor usage, and ensure compliance through regular audits.
Serve as point of contact with agencies such as SSS, PhilHealth, Pag-IBIG, and BIR.
- Employee Services and Records Management
Review and approve documentation requests such as employment certificates and ID cards.
Safeguard employee data and ensure adherence to data privacy laws.
Identify and implement improvements in documentation and service request workflows.
- Employee Relations
Address employee concerns related to welfare and coordinate with relevant departments or vendors.
Support engagement programs and gather feedback to improve employee experience.
Supervise and guide junior HR staff in daily tasks and foster a service-focused mindset.
- Process Improvement and Coordination
Support or lead HR projects such as wellness campaigns, technology rollouts, and CSR activities.
Coordinate with departments like Finance and Operations for smooth cross-functional HR support.
Prepare reports and analysis for management to support decision-making and policy updates.
Performance Indicators
Timely and accurate processing of benefits and employee services
Employee satisfaction and feedback
Process turnaround times and issue resolution
Compliance with audits and documentation standards
Effectiveness in mentoring and supervising junior staff
Qualifications
Bachelor’s degree in Psychology, Human Resources, Business Administration, or a related field
2–3 years of HR experience with exposure to payroll, timekeeping, benefits, and employee relations
Knowledge of Philippine labor laws and government benefit programs
Experience In Supervising Or Mentoring a Small Team Preferred
Strong attention to detail, organizational skills, and problem-solving ability
Excellent interpersonal and communication skills
High ethical standards, professionalism, and commitment to confidentiality
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