HR Operations Lead

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a Global Insurance Broking company in their search for a HR Operations Lead based in Makati City.

Salary Range: Open to discussion

Work Setup: Onsite

Shift Schedule: Hybrid (2-3x per week)

Location: Makati City

The role

The HR Operations Lead is responsible for ensuring the smooth delivery of daily HR processes and services across the organization. This role oversees the full spectrum of HR operational activities — from onboarding and offboarding to HR metrics, payroll coordination, and vendor management. The ideal candidate will bring strong process orientation, a service mindset, and the ability to drive efficiency and compliance in HR systems and procedures.

Your Responsibilities

• Oversee day-to-day HR operations, ensuring timely and accurate delivery of HR services.
• Prepare and present regular HR reports, including headcount, attrition, and other workforce analytics.
• Manage employee lifecycle processes such as onboarding, offboarding, and employee data management.
• Administer employee insurance coverage and manage additions, deletions, and renewals with third-party providers.
• Address and resolve employee queries promptly while maintaining high service standards.
• Partner with internal HR teams and cross-functional stakeholders to resolve issues and improve HR processes.
• Ensure successful execution of HR-related projects and initiatives.
• Identify opportunities to enhance operational efficiency and recommend process improvements.
• Build effective working relationships with internal and external partners to support business objectives.
• Maintain HR records, systems, and documentation with high attention to accuracy and confidentiality.
  
  

What We're Looking For

• Bachelor’s degree in Human Resources, Psychology, or related field; MBA in HR preferred.
• 6–8 years of progressive HR experience, with solid exposure to HR operations or HR service delivery.
• Background in HRIS or HR Specialist functions is highly desirable.
• Strong proficiency in MS Excel, MS Word, PowerPoint, and experience with ERP or HRIS systems.
• Excellent written and verbal communication skills with a customer-centric approach.
• Proven ability to manage multiple priorities, meet tight deadlines, and adapt to a fast-paced work environment.
• Strong analytical, problem-solving, and process-improvement capabilities.
• Demonstrated ability to work effectively with diverse teams and build trusted stakeholder relationships.
  
  

Ready to take the next step in your career? Submit your application now!

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.