HR Operations Generalist

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About The People Team

Our People Team is at the forefront of building a world-class virtual-first company and being a leader in the Future of Work. Our People team believes in the power of our people. We craft an employee experience that starts with hiring incredible people, investing in their career development, and providing a holistic approach to benefits and wellness.

About The Role

The People Operations Generalist will be the first line of support for the People Team, delivering exceptional service primarily to our North America employees while also supporting the Philippines team as needed. You’ll manage and resolve a wide range of employee requests—from onboarding, offboarding, job changes, employment verifications, and Workday transactions to triaging tickets and inquiries—with accuracy, discretion, and care. Beyond task execution, this role drives proactive problem-solving and process improvements, helping to streamline and scale People Ops processes while enhancing our overall support model. A mindset of continuous improvement is essential, and occasional flexibility may be required to attend cross-time zone meetings or support high-priority initiatives.

What you’ll do

• Execute employee data updates (e.g., headcount planning, onboarding, offboarding, employment verification, unemployment processing) with minimal guidance, escalating exceptions.
• Manage and triage the People Operations ticket queue, answering questions, processing transactions, redirecting, and escalating or assigning more complex requests as appropriate.
• Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (email, ticket, or Slack message).
• Work cross-functionally to improve operational efficiency and the employee experience by identifying opportunities for automation, process and policy changes, and improved communications and documentation. This includes leading smaller-scale projects focused on enhancing People Ops processes.
• Assist in the completion of special and ad-hoc People projects.
• Run reports and audits to identify when potential or actual issues exist in the HRIS system.
• Assist in reviewing and updating HR policies to align with operational needs.
• Serve as a backup for TPH-related People Operations tasks as needed.
• Contribute as a team member by engaging in team meetings, team-building activities, and other team and company events.
  
  

In order to be successful, you must bring

• 5+ years Human Resources experience, with a 3+ years of direct experience in HR delivery or shared services in the US regions
• Solid understanding of US Human Resources processes, including onboarding/offboarding, employee data management, benefits administration, and compliance
• Demonstrated ability to manage multiple tasks and projects in a fast-paced, high-volume environment
• Proven track record in ticketing, mailbox logic, and workflow oversight using HRIS platforms and ticketing/case management systems (e.g., JIRA, Zendesk)
• Experience working with SLAs, audit standards, and compliance metrics
• Excellent communication and interpersonal skills; capable of working effectively across cultures and geographies
• Comfortable working in a fast-paced tech environment where processes are still being defined.
• Ability to triage and prioritize work from multiple channels, exercising independent judgment to manage competing demands.
• Familiarity with Workday, and/or Greenhouse.
• Knowledge of Philippine Labor Laws and Statutory Benefits
  
  

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.