HR Business Partner – Corporate and Digital

Overview

About Us

Quantrics Enterprises, Inc. is a premier global provider of customer-centric solutions. Our commitment to excellence and innovation has positioned us as a leader in delivering cutting-edge digital services to our exclusive partners.

Position Overview:

As the HR Business Partner for Corporate and Digital, you will be reporting directly to the HR Manager and will have a crucial role in aligning HR practices, strategies, and initiatives with the goals and objectives for both functions to support Quantrics’ overall success. You will be the trusted and strategic partner to business leaders, providing guidance and support in various HR matters. Your focus will be on fostering a culture of innovation, collaboration, and high performance within these key business areas.

Core Skills and Competencies:

• HR Expertise: Possess a deep understanding of HR principles, practices, and policies. Stay updated with current HR trends and best practices.
• Stakeholder Management: Build and maintain strong, effective relationships with business leaders, clients, and employees. Analyze stakeholders’ needs and expectations to come up with ideas to engage and meet their needs and act as a trusted advisor, providing guidance on HR matters.
• Relationship Management: Capacity to navigate complex organizational dynamics and resolve conflicts in a constructive and diplomatic manner.
• Business Acumen: Demonstrate a strong understanding of the organization's business goals and objectives, with the ability to incorporate and apply HR principles and strategies to support the achievement of these goals.
• Strategic Thinking: The ability to assess and understand business goals and translate them into actionable HR strategies aimed at giving the business a competitive advantage to make the organization future-proof.
• Change Management: Proficient in managing organizational change initiatives. Assist in driving change and ensuring smooth transitions within the organization.
  
  

Responsibilities

Responsibilities (including but not limited to):

• Strategic HR Planning
• Collaborate with Corporate and Digital leadership teams and clients to understand business goals and develop HR strategies to support the growth of the business.
• Cross-functional partnership with various departments to provide insights on organizational planning, talent acquisition, and retention strategies to ensure that resources are available for the current and future needs of the organization.
• Analyze data to identify trends and areas for improvement. Generate ideas and come up with strategies and solutions to address business and stakeholders’ needs based on the analyzed data.
• Employee Relations and Engagement
• Serve as the Point of Contact for employee relations issues and grievances, providing support and guidance to leaders in handling sensitive HR matters whilst ensuring compliance with all applicable Company policies and labor laws and regulations.
• Address and resolve employee misconduct or violations of Company policies and procedures whilst maintaining a fair and consistent approach in enforcing disciplinary actions, promoting a positive work environment, and ensuring compliance with legal and ethical standards.
• Conduct regular surveys and feedback sessions to gauge employee sentiment and identify areas for improvement.
• Organizational Effectiveness
• Partner with business leaders to review and assess organizational structures, processes, and workflows to optimize efficiency and effectiveness.
• Drive change management initiatives to support organizational transformations, mergers, acquisitions, or restructuring efforts.
• Act as the bridge to gap the pain points and challenges of different workgroups and conduct information sessions as needed. Facilitate communication and collaboration between Corporate and Digital teams to maximize synergy and alignment.
• Talent Management and Development
• Work in partnership with the various business leaders to identify skill gaps and talent development opportunities within their department.
• Collaborate with the HR Learning team to develop and execute programs relevant to identified gaps, including but not limited to succession planning, career pathing, and career conversations to nurture and retain top talent.
• Partner with business leaders to support the performance management process, including goal setting, performance evaluations, feedback sessions, and performance improvement plans.
• HR Policy and Compliance
• Ensure compliance with all applicable labor laws, regulations, and Company policies within the Corporate and Digital functions.
• Provide HR expertise on the following areas: HR principles, practices, and policies; legal and ethical standards; and risk mitigation strategies.
• Conduct regular checks, audits, and information sessions to monitor knowledge retention, compliance and to proactively address any issues that may arise.
  
  

Qualifications

Qualifications:

• Bachelor's degree in Human Resources, Psychology, Business Management or any related field.
• Knowledge of HR principles, practices, and Philippine labor and employment laws.
• Strong understanding of Corporate and Digital business functions, including technology trends and digital transformation initiatives.
• Can manage and handle multiple, complex issues and prioritize projects and tasks simultaneously and effectively.
• Possesses strong analytical and problem-solving abilities. Can listen, analyze, and understand the needs of the employees, together with those of the Company and develop initiatives to address the needs of the employees and the Company.
• Proven ability to influence and build collaborative relationships with stakeholders at all levels of the organization.
• Excellent interpersonal and communication skills, both written and verbal. Ability to adapt communication based on audience.
• Ability to handle confidential and sensitive information with discretion.
• At least two (2) years of experience as an HR Business Partner or HR Generalist.
  
  

Schedule and Scope:

• Hybrid work set-up and can report onsite (Rizal and/or Naga sites)
• Must be able to work a flexible schedule as the business demands (nights, weekends, and holidays if needed)
• The HRBP for Corporate and Digital will handle the Corporate Functions of Quantrics (Communications and Marketing, Finance, Shared Services, Recruitment and Training, Workforce Management, Global Information Security, Global Business Performance) as well as the Digital Functions (Technical Services, Information Technology, BCE Support, and Global Technology Center).