Hotel Front Desk Agent

Eton Properties Philippines, Inc.


Date: 3 weeks ago
City: Makati City
Contract type: Full time
The position is responsible for the overall customer service impression of the property for handling guests check-in, check-out, requests and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.

Guest Services

  • Efficient check-in and check-out
  • Positive guest comments/feedback
  • Anticipate guest needs, handle guest inquiries/complaints, and solve problems as they arise
  • Handling of VIPs and special requests

Guest Room Control

  • Able to allocate rooms according to guest preference/guest stay history
  • Room upselling / paid room upgrade

Cashiering and control

  • No shortage or overage on cash fund
  • No audit findings for the last 3 months
  • Candidate must possess at a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 1 - 2 Year(s) of working experience as Front Office Agent / Guest Service Agent in a Hotel setting
  • Required Skill(s): Excellent Customer Service, Cashiering, PMS

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