Helpdesk Technician
Stefanini Group
Date: 6 days ago
City: Pasay
Contract type: Full time
Details
Job Description
Job Responsibilities
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Requirements
Job Requirements
Job Description
Job Responsibilities
- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Requirements
Job Requirements
- Bachelor"s degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts.
- Fresh graduates are encouraged to apply.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accounts Payable Officer
MicroSourcing,
Pasay
1 day ago
Discover your 100% YOU with MicroSourcing!Position: Accounts Payable OfficerLocation: Pasay CtiyWork setup & shift: Hybrid | DayshiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events...
Chief Concierge
Hilton,
Pasay
1 week ago
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands...
Standards Specialist
Cebu Pacific Air,
Pasay
1 week ago
DepartmentStandards & ComplianceEmployee TypeProbationaryCebu Pacific is a leader in innovation and creativity in the country’s aviation industry. It is also the reason why pursuing a career in Customer Service Operations Department with Cebu Pacific sets you apart in the marketplace.Apply today and be Juan of our game changers in the ever evolving field of ground operations as a Standards Specialist.Duties...
